Latest PDF of 3312: Avaya Aura Contact Center Administration Exam

Avaya Aura Contact Center Administration exam Practice Test

3312 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Test Detail:
The Avaya 3312 Avaya Aura Contact Center Administration exam is designed to assess the knowledge and skills of individuals working with Avaya Aura Contact Center solutions. Below is a detailed description of the test, including the number of questions and time allocation, course outline, exam objectives, and exam syllabus.

Number of Questions and Time:
The Avaya 3312 exam consists of multiple-choice questions. The number of questions and time allocation for the exam are as follows:

- Number of Questions: Approximately 60
- Time: 90 minutes

Course Outline:
The Avaya 3312 exam covers various subjects related to Avaya Aura Contact Center administration. The course outline typically includes the following key areas:

1. Overview of Avaya Aura Contact Center:
- Understanding the architecture and components of Avaya Aura Contact Center
- Exploring the roles and responsibilities of different users in the contact center environment
- Introduction to Avaya Aura Contact Center administration tools and interfaces

2. Managing Contact Center Resources:
- Configuration and management of agent groups and skills
- Defining and configuring contact center services and features
- Setting up agent and supervisor desktop applications

3. Contact Center Routing and Reporting:
- Understanding contact center routing strategies and techniques
- Configuration of vector routing, VDNs (Virtual Device Numbers), and ACD (Automatic Call Distribution)
- Generating and analyzing contact center reports

4. Monitoring and Troubleshooting:
- Monitoring contact center performance and statistics
- Troubleshooting common issues related to Avaya Aura Contact Center
- Implementing best practices for system maintenance and troubleshooting

Exam Objectives:
The Avaya 3312 exam aims to evaluate candidates' understanding of Avaya Aura Contact Center administration concepts and their ability to perform various administrative tasks. The key objectives of the exam include:

1. Knowledge of Avaya Aura Contact Center Architecture:
- Understanding the components and architecture of Avaya Aura Contact Center
- Familiarity with the roles and responsibilities of different users in the contact center environment

2. Configuration and Management of Contact Center Resources:
- Ability to configure and manage agent groups, skills, and services
- Understanding the setup and configuration of agent and supervisor desktop applications

3. Contact Center Routing and Reporting:
- Knowledge of contact center routing strategies and techniques
- Familiarity with the configuration of vector routing, VDNs, and ACD
- Ability to generate and analyze contact center reports

4. Monitoring and Troubleshooting:
- Ability to monitor contact center performance and statistics
- Troubleshooting skills to resolve common issues related to Avaya Aura Contact Center
- Understanding of system maintenance best practices

Exam Syllabus:
The Avaya 3312 exam syllabus covers the necessary knowledge areas required to demonstrate proficiency in Avaya Aura Contact Center administration. The specific content and emphasis may vary slightly, so candidates are advised to consult the official Avaya documentation or study materials for the most up-to-date exam syllabus.

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Avaya
3312
Avaya Aura Contact Center Administration Exam
https://killexams.com/pass4sure/exam-detail/3312
QUESTION: 58
A customer with Avaya Aura� Contact Center (AACC) has opened the Skillset View in
the Contact Center Management component. Which task can be performed from this
view?
A. Create a new skillsets.
B. Delete a supervisor.
C. Add a skillset to a script.
D. Schedule an Agent to Skillset assignment.
Answer: A
QUESTION: 59
A customer wants to measure the system-wide Contact Center traffic, not just traffic on
an individual skillset or application basis. Which category of intrinsic would provide this
information?
A. Open Queue
B. Traffic
C. Call
D. Time
Answer: D
QUESTION: 60
A customer with Avaya Aura� Contact Center (AACC) wants to create a script using
intrinsics. The script will be screened using the 'QUEUED COUNT� intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
A. Traffic
B. Time
C. Call
D. Skillset
Answer: A
QUESTION: 61
A customer with Avaya Aura� Contact Center (AACC) will use the Contact Router for
all calls entering the system. What is one function of the Contact Router?
A. It can link intrinsics to applications.
B. It can link agents to applications.
C. It can link skillsets to applications.
D. It can link Control Directory Numbers (CDN) to applications.
Answer: C
QUESTION: 62
Which statement regarding scripts is true?
A. A primary script is the only place that call variables can be assigned.
B. A secondary script is the only place treatments can be applied to the call.
C. A primary script is referenced directly from the Master script, otherwise it is a
secondary script.
D. Only a single secondary script allowed per application.
Answer: C
QUESTION: 63
A customer with Avaya Aura� Contact Center (AACC) has created a script application.
The customer would like to convert this script application into a now application.
Which statement regarding converting scripts is true?
A. Only an administrator logged in with webadmin credentials can perform the
conversion.
B. The original script application must be in the Contact Center View.
C. The original script application must be in the Local View.
D. The conversion of a script to a flow results in two scripts, the original script version
and the new flow version.
Answer: C
QUESTION: 64
A customer with Avaya Aura� Contact Center (AACC) would like to use the
Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
A. assignments
B. skillsets
C. script variables
D. threshold classes
E. presentation classed
Answer: B, D, E
QUESTION: 65
A customer with an Avaya Aura� Contact Center (AACC) has been notified that due to
bad weather the contact center will not be opening today. The customer would like to
remotely implement an announcement to explain the reason for the unscheduled closure,
and is going to use a Boolean variable to accomplish this. Which two statements
regarding a Boolean variable are true? (Choose two.)
A. A Boolean variable is a variable of the type TRUE/FALSE.
B. A Boolean variable is a variable of the type ON/OFF.
C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary
Script.
D. A Boolean variable cannot be used in a loop.
Answer: A, C
QUESTION: 66
A customer with Avaya Aura� Contact Center (AACC) is attempting to add a new
activity code to the system, but receives a system error stating that the maximum
number of activity codes allowed has been exceeded. To determine the maximum
number of allowed activity codes, under which option within the Configuration
component would the customer look?
A. Global Settings
B. Threshold Classes
C. Real Time Statistics
D. Historical Statistics
Answer: D

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