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Avaya Oceana Solution Integration Practice Test

7495X exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam Details:
- Number of Questions: The Avaya Oceana Solution Integration exam (7495X) typically consists of around 60 to 70 multiple-choice questions. The exact number of questions may vary.

- Time: Candidates are usually given a specific time limit to complete the 7495X exam- which is typically around 90 to 120 minutes. It is important to manage time effectively to ensure all questions are answered within the allocated time.

Course Outline:
The Avaya Oceana Solution Integration exam is designed to test the knowledge and skills required to integrate and deploy Avaya Oceana- a customer engagement solution- in a variety of environments. While the specific course outline may vary- the exam generally covers the following key areas:

1. Avaya Oceana Integration Overview:
- Introduction to Avaya Oceana and its role in customer engagement
- Understanding the components and architecture of Avaya Oceana
- Overview of integration options with other Avaya solutions (e.g.- Avaya Aura- Avaya Elite)

2. Avaya Oceana Solution Integration:
- Planning and preparing for the integration of Avaya Oceana
- Configuring and customizing Avaya Oceana components
- Integrating Avaya Oceana with other Avaya and third-party applications
- Testing and validating the Avaya Oceana integration

3. Avaya Oceana Deployment and Testing:
- Deploying Avaya Oceana in a production environment
- Testing and validating the functionality and performance of the integrated solution
- Troubleshooting common integration issues

4. Avaya Oceana Solution Maintenance and Support:
- Managing and maintaining the integrated Avaya Oceana solution
- Monitoring and optimizing performance
- Providing ongoing support to customers using Avaya Oceana

Exam Objectives:
The objectives of the 7495X exam typically include:
- Assessing the candidate's understanding of Avaya Oceana concepts- components- and architecture.
- Evaluating the candidate's knowledge and ability to integrate Avaya Oceana with other Avaya solutions and third-party applications.
- Testing the candidate's proficiency in deploying and testing Avaya Oceana in a production environment.
- Assessing the candidate's troubleshooting skills and ability to identify and resolve integration issues.
- Evaluating the candidate's understanding of Avaya Oceana solution maintenance and support processes.

Exam Syllabus:
The specific exam syllabus for the 7495X Avaya Oceana Solution Integration exam may vary- but it generally includes the following topics:

1. Avaya Oceana Integration Overview:
- Introduction to Avaya Oceana
- Components and architecture of Avaya Oceana
- Integration options with other Avaya solutions

2. Avaya Oceana Solution Integration:
- Integration planning and preparation
- Configuration and customization of Avaya Oceana
- Integration with other Avaya and third-party applications
- Testing and validation of the integrated solution

3. Avaya Oceana Deployment and Testing:
- Production deployment of Avaya Oceana
- Testing and validation of functionality and performance
- Troubleshooting integration issues

4. Avaya Oceana Solution Maintenance and Support:
- Management and maintenance of the integrated solution
- Performance monitoring and optimization
- Ongoing support for customers using Avaya Oceana

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Avaya
7495X
Avaya Oceana Solution Integration
https://killexams.com/pass4sure/exam-detail/7495X
QUESTION: 58
During the implementation of Ml Avaya Oceana� solution, what are throe signs of
successful Integration between Avaya Oceana� and Avaya AES? (Choose three.)
A. AES Status and Control shows TSAPI Services Is online and Unknown.
B. AES Status and Control shows the switch connection Is online and talking.
C. AES Status and Control shows IJMCC Service Sessions are established.
D. AES Status and Control shows TSAPI Service Is online and talking.
E. AES Status and Control shows CVLAN Service Sessions are established.
Answer: C, D, E
QUESTION: 59
Which statement describes the "coverage to messaging" feature supported In Avaya
Oceana� 3.57
A. It Is a mailbox that can be associated with the agent, the skill or any other suitable
grouping.
B. Customers have the option to leave a voice message when a Required Resource does
not answer.
C. It Is a workflow option to route to the agent's voice mailbox to leave a voice message.
D. It Is a shared mailbox that can be associated with a set of agents; I.e., an agent group
Answer: A
QUESTION: 60
Which component is responsible, for integrating Oceana� Workspaces with Oceana�
Core components?
A. Unified Collaboration Administration
B. Call Server Connector (CSC)
C. Unified Agent Controller (UAC)
D. Unified Collaboration Model (UCM)
Answer: B
QUESTION: 61
Which component is the underlying application platform that hosts all of the deployed
snap-ins In a Avaya Oceana� solution?
A. Avaya Breeze'"
B. Avaya System Manager
C. Avaya Session Manager
D. Avaya Experience Portal
Answer: A
QUESTION: 62
Which component exposed the APIs that allow other Avaya Oceana� components to
obtain notifications about all the Avaya Oceana� agents and work stales in the system?
A. Unified Agent Controller (UAC)
B. Unified Collaboration Administration (UCA)
C. Call Server Connector (CSC)
D. Unified Collaboration Model (UCM)
Answer: A
QUESTION: 63
Which three are multimedia capabilities of an Avaya Oceana� solution? (Choose three.)
A. Scanned Documents
B. Social Media
C. Co-browse
D. PSTM Voice Calls
Answer: A, B, C
QUESTION: 64
While logging In to Agent Workspaces, which two services are used by Avaya Oceana*
Workspaces tor authentication? (Choose two.)
A. Avaya Session Manager Service
B. Avaya Breeze Authorization Service
C. Avaya Communication Manager Authentication Service
D. LDAP Authentication Service
Answer: A, D
QUESTION: 65
Which three Avaya Oceana� common components are required for processing all types
of Interactions (voice, email, chat, sms, etc.)? (Choose three.)
A. Omnlchannel Controller
B. Unified Collaboration Model (UCM)
C. Work Assignment (WA)
D. Customer Controller
E. Engagement Designer (ED)
Answer: B, D, E
QUESTION: 66
Which three Avaya applications are requited for Avaya Oceana� routed multimedia
only deployments? (Choose three.)
A. Avaya Aura� System Manager (SMGR)
B. Avaya Aura� Communication Manager (CM)
C. Application Enablement Services (AES)
D. Avaya Control Manager (ACM)
E. Avaya Breeze�
Answer: A, B, E
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