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Certified Business Analysis Professional Practice Test

CBAP exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Business analysis planning and monitoring 14%
Elicitation and collaboration 12%
Requirements life cycle management 15%
Strategy analysis 15%
Requirements analysis and design definition 30%
Solution evaluation 14%

Plan Business Analysis Approach
- Expert: Creates rules for selecting the business analysis approach.
- Expert: Guides practice in determining the level of business analysis formality.
- Expert: Creates rules for identifying business anlaysis activities.
- Expert: Advanced knowledge of timing of business analysis work.
- Expert: Advanced knowledge of assessing complexity- size- and risk factors.
- Expert: Guides practice in gaining stakeholder understanding and agreement.

Key behaviours include:
Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies- and:
asked by leadership to spearhead change in methodologies.
asked by peers for advice and support.
Verbal & Non-Verbal Communication: Consistently uncover emotional drivers of stakeholders and develop messaging accordingly.
Listening: Coach others to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
Plan Stakeholder Engagement
Expert: Guides practice in performing stakeholder analysis.
Expert: Advanced knowledge of defining the required level of stakeholder collaboration.
Expert: Advanced knowledge in identifying appropriate stakeholder communication needs.

Key behaviours include:
Systems Thinking: Able to clearly communicate concepts to relevant stakeholders- as they relate to different aspects of the enterprise.
Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization to get things done.
Listening: Coach others to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
Plan Business Analysis Governance
Expert: Advanced knowledge in identifying an effective decision-making process.
Expert: Guides practice in developing an effective change control processes.
Expert: Guides practice in planning an effective prioritizaion process.
Expert: Advanced knowledge of planning an effective approval process.

Key behaviours include:
Decision Making: Coach others on how to assess situations in order to make the most informed decisions about which course of action to pursue.
Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization; recognized by colleagues as someone who can get things done.
Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies- and:
asked by leadership to spearhead change in methodologies.
asked by peers for advice and support.
Plan Business Analysis Information Management
Expert: Guides practice in determining how to oganize business analysis information.
Expert: Guides practice in determining the appropriate level of abstraction.
Expert: Creates rules on planning the traceability approach.
Expert: Creates rules on planning for requirements reuse.
Expert: Guides practice in determining how to store and access business analysis information.
Expert: Creates rules for identifying attributes for requirements and design management.

Key behaviours include:
Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization; recognized by colleagues as someone who can get things done.
Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies.
Business Analysis Tools & Technology: Coach others on how to effectively use business analysis tools.

Identify Business Analysis Performance Improvements
Expert: Advanced knowledge of reporting on business analysis performance.
Expert: Advanced knowledge of identifying business analysis performance measures.
Expert: Guides practice in assessing business analysis performance measures.
Expert: Guides practice in recommending business analysis performance improvements.

Key behaviours include:
Creative Thinking: Recognized by colleagues as an authority in fostering creative thinking to identify innovative solutions.
Learning: Recognized by colleagues as an authority in learning quickly and willingly.
Adaptability: Consistently evaluates what worked- what did not- and what could be done differently next time.

Chapter 4: Elicitation and Collaboration
Prepare for Elicitation
Conduct Elicitation
Confirm Elicitation Results
Communicate Business Analysis Information
Manage Stakeholder Collaboration

Chapter 5: Requirements Life Cycle Management
Trace Requirements
Maintain Requirements
Prioritize Requirements
Assess Requirements Changes
Approve Requirements

Chapter 6: Strategy Analysis
Analyze Current State
Define Future State
Assess Risks
Define Change Strategy

Chapter 7: Requirements Analysis and Design Definition
Specify and Model Requirements
Verify Requirements
Validate Requirements
Define Requirements Architecture
Define Design OPtions
Analyze Potential Value and Recommend Solution

Chapter 8: Solution Evaluation
Measure Solution Performance
Analyze Performance Measures
Assess Solution Limitations
Assess Enterprise Limitations
Recommend Actions to Increase Solution Value

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IIBA
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Certified Business Analysis Professional 2026
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Question: 158
Steven is a Business Analyst preparing a review session of his requirements
document. To have a productive requirements review, Steven must arrange for
-------------.
A. his supervisors to be present at the discussion
B. experienced reviewers who are neutral
C. comments to be made on him as author and not the document
D. reviewers to receive the document at the discussion only
Answer: B
Steven is a Business Analyst preparing a review session of his requirements
document. To have a productive requirements review session, Steven must
arrange for experienced reviewers who are neutral.
Key Takeaway: For a requirements document review to be productive, a Business
Analyst must arrange for experienced reviewers who are neutral to examine the
document ahead of a group discussion. It is important that Steven"s supervisors
are not present during the review session to encourage any and all comments on
the document. Furthermore, it is important to instruct reviewers that the object of
review and discussion is the content of the requirements document and not the
author.
Question: 159
For which of the following should you use a formal, written communications
method?
A. Negotiating a contract
B. Change request
C. Status report to the CEO
D. Requesting essential resources
E. All of the above
Answer: E
All of the choices should be formally written and documented.
Key takeaway: Formal written documentation is a way of covering yourself, but
also articulating the importance of a request or task. For instance, a formal request
for more resources must be taken seriously be a senior manager. In organization,
there are constant informal requests for more resources. �I"m overworked� or �If
we only had another guy on this team� are common refrains but generally
ignored. A written request says �I"m serious, this project needs more for us to get
it done.�
Question: 160
A ------------- is a document or collection of notes or diagrams that is used
by the Business Analyst to organize and analyze requirements.
A. work structure
B. formal deliverable
C. work product
D. informal deliverable
Answer: C
A work product is a document or collection of notes or diagrams that is used by
the Business Analyst to organize and analyze requirements.
Key Takeaway: Work products are all documents that are generated in the course
of requirements gathering. Work products can be meeting agendas and minutes,
interview questions and notes, issues logs, work plans, and status reports. Work
products can be both deliverables that are given to stakeholders or non-
deliverables shared by project team members.
Question: 161
The typical requirements document reviewer can be an IT architect, an executive
sponsor, and a ------------- who understand the business area from a high
level and can review process hierarchies and diagrams.
A. human resources manager
B. financial analyst
C. business area manager
D. IT sponsor
Answer: C
The typical requirements document reviewer can be an IT architect, an executive
sponsor, and a Business Area Manager who understand the business area from a
high level and can review process hierarchies and diagrams.
Key Takeaway: A Business Area Manager is an important requirements
document reviewer as he or she can understand the business area from a high
level and provide expert understanding of business processes. For example, if an
educational project is under review, then a Business Area Manager from the
education and training department is essential at a requirements document review.
The insights from such a manager are important not only to complete an accurate
requirements document but to propose viable business solutions.
Question: 162
Quality Assurance analysts are essential members of any requirements document
review because they are highly trained and experienced in detecting
-------------- and ---------------.
A. causes; effects
B. growth; shrinkage
C. profits; losses
D. inconsistencies; inaccuracies
Answer: D
Quality Assurance analysts are essential members of any requirements document
review because they are highly trained and experienced in detecting
inconsistencies and inaccuracies.
Key Takeaway: Quality Assurance analysts provide a critical reviewing role in
any requirements document review. As they are trained and experienced in
detecting inconsistencies and inaccuracies in any document, they will be
instrumental in uncovering any leaps of logic, missing information, and vague
descriptions of requirements. Given the uniform nature of requirements gathering,
a Quality Assurance analyst is important in detecting those requirements that fall
short in completion and clarity.
Question: 163
FedEx Kinko"s hires a team of Business Analysts for a period of over a year to
document IT infrastructure requirements. After the requirements review session,
the lead Business Analyst delivers the following as outputs EXCEPT
-------------.
A. agreed amendments and additions
B. actions for Business Analysts
C. identities of project stakeholders
D. requests for clarifications from business users
Answer: C
FedEx Kinko"s hires a team of Business Analysts for a period of over a year to
document IT infrastructure requirements. After the requirements review session,
the lead Business Analyst delivers the following as outputs: agreed amendments
and additions, actions for Business Analysts, and requests for clarifications from
business users.
Key Takeaway: The outputs from a requirements review session include several
actionable items for Business Analysts and business users. Amendments and
additions to the requirements are the responsibility of the Business Analysts to
make. Business users, on the other hand, are asked to clarify any vague and
incomplete descriptions of requirements that have been submitted.
Question: 164
While a Business Analyst is not usually involved in ------------ a design
solution, he or she is responsible for --------------- the design solution to
business stakeholders.
A. implementing; communicating
B. communicating; implementing
C. writing; implementing
D. implementing; outsourcing
Answer: A
While a Business Analyst is not usually involved in implementing a design
solution, he or she is responsible for communicating the design solution to
business stakeholders.
Key Takeaway: Business Analysts are not typically involved in implementing a
design solution; this task is the responsibility of Business Area Managers and
Business Area Workers. However, Business Analysts are responsible for the
accurate and complete communication of design solutions to business
stakeholders. As Business Analysts are the most knowledgeable in the
requirements compilation, proposed solutions based on these requirements are
best communicated by them.
Question: 165
One of the important considerations of business solutions that a Business Analyst
makes is the users of the proposed solution. A Business Analyst must capture the
------------- which are the processes that involve the user class.
A. locations
B. functions
C. numbers
D. tasks
Answer: B
One of the important considerations of business solutions that a Business Analyst
makes is the users of the proposed solution. A Business Analyst must capture the
functions which are the processes that involve the user class.
Key Takeaway: Identifying how user classes will use the proposed business
solutions is the responsibility of the Business Analyst. For example, if clients are
a class of users who will be instrumental in a new IT interface, the processes or
functions which involve them must be clearly captured and described. In other
words, the Business Analyst must clarify how the steps that the new interface will
require of these clients for their business needs.
Question: 166
Harvard University"s administrators are concerned that the liberal arts faculties
are not contemporized enough. They wish to replace existing software with a
client server application. Their Business Analysts must capture the ------------
of their user class in order to design an interface that would best support their
needs.
A. mood
B. number of computers available
C. fields
D. characteristics
Answer: D
Harvard University"s administrators are concerned that the liberal arts faculties
are not contemporized enough. They wish to replace existing software with a
client server application. Their Business Analysts must capture the characteristics
of their user class in order to design an interface that would best support their
needs.
Key Takeaway: The characteristics of a business solution user class are an
important determinant in how it is designed and implemented. For example, if the
user class is mainly non-technical, then design solutions will be matched to their
business needs. If a user class is mainly technical such as those working in a
software company, then design solutions will be more technically complex.
Question: 167
In the solutions design stage of a project, a Business Analyst will ------------
the requirements to the design.
A. document
B. map
C. draw
D. gather
Answer: B
In the solutions design stage of a project, a Business Analyst will map the
requirements to the design.
Key Takeaway: When preparing solutions based on requirements, a Business
Analyst will map the requirements to the proposed solution to clarify the
complexity and priority of each requirement to the solution. For example, if one
of the requirements is to update and automate the financial tracking system of the
company, it will be mapped to the purchase and installation of new software and
prioritized at the highest level. Other requirements could be the training of staff
on the software and the development of user manuals. Those will also be mapped
to the solution but may be ranked lower in priority and complexity.
Question: 168
Catherine"s team of Business Analysts is reviewing the quality of service
requirements of their proposed solutions to a client. They agree that
------------ will NOT affect the design solution proposed.
A. system performance
B. operational needs such as reliability and maintainability
C. the cost of developing the solution
D. legal constraints and security considerations
Answer: C
Catherine"s team of Business Analysts is reviewing the quality of service
requirements of their proposed solutions to a client. They agree that the cost of
developing the solution will NOT affect the design solution proposed.
Key Takeaway: Quality of service requirements are those physical, technical, and
operational requirements that affect the solution proposed by Business Analysts.
System performance and operational needs such as reliability and maintainability
are technical requirements that must be considered when developing a solution.
Legal constraints and securing considerations also impact the solution proposed.
Question: 169
Business and technical requirements gathered by Business Analysts can be traced
to system design features through -------- mapping tools
A. traceability
B. reliability
C. maintainability
D. validity
Answer: A
Business and technical requirements gathered by Business Analysts can be traced
to system design features through traceability mapping tools.
Key Takeaway: Traceability mapping tools are an important way to trace
requirements to design features that fulfill them. For example, if a requirement is
to automate a system, design features that provide this automation will be traced
directly to the requirement. Typically, a matrix such as a table is used to trace
requirements to design features. In a complex matrix, a Business Analyst can also
add prioritization to the design features that will fulfill the requirement.
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