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Certified Quality Auditor (CQA) Practice Test

CQA exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

ASQ CQA Certified Quality Auditor (CQA)

Chapter 1 Types of Quality Audits

- Method
- Auditor-Auditee Relationship
- Purpose
- Common Elements with Other Audits

Chapter 2 Purpose and Scope of Audits

- Audit Reason
- Elements of Purpose and Scope
- Benefits of Audits18

Chapter 3 Criteria to Audit Against

- Discussion
- Audit Requirements

Chapter 4 Roles and Responsibilities of Audit Participants

- Audit Participants
- Roles and Responsibilities

Chapter 5 Professional Conduct and Consequences for Auditors

- Professional Conduct and Responsibilities
- Legal Consequences
- Audit Credibility

Part II Audit Process

Chapter 6 Audit Preparation and Planning

- Elements of the Audit Planning Process
- Auditor Selection
- Audit-Related Documentation
- Logistics
- Auditing Tools and Working Papers
- Auditing Strategies
- Communication, Development, and Distribution of the Audit Plan

Chapter 7 Audit Performance

- On-Site Audit Management
- Opening Meeting
- Audit Collection and Analysis
- Establishment of Objective Evidence
- Organization of Objective Evidence
- Exit and Closing Meetings

Chapter 8 Audit Reporting

- Report Development and Content
- Effective Reports
- Final Audit Report Steps

Chapter 9 Audit Follow-Up and Closure

- Elements of the Corrective Action Process
- Review of Corrective Action Plans
- Negotiation of Corrective Action Plans
- Verification of Corrective Action
- Follow-Up on Ineffective Corrective Action
- Audit Closure

Part III Auditor Competencies

Chapter 10 Auditor Characteristics

- Education and Experience
- Interpersonal Skills
- Personal Traits150

Chapter 11 On-Site Audit Resource Management

- Time-Management Skills

Chapter 12 Conflict Resolution

- Causes of Conflict
- Managing Difficult Situations
- Team Conflict

Chapter 13 Communication and Presentation Techniques

- Basic Rules for Effective Communication
- Communication Technology
- Presentation Techniques

Chapter 14 Interviewing Techniques

- Conversational Process
- Avoiding Asking Leading Questions
- Interviewing a Group of People
- Using a Translator
- Corroborating Information

Chapter 15 Team Dynamics

- Team Building
- Team Facilitation
- Stages of Team Development

Part IV Audit Program Management and Business Applications

Chapter 16 Audit Program Management

- Senior Management Support
- Staffing and Resource Management
- Auditor Training and Development
- Audit Program Evaluation
- Internal Audit Program Management
- External Audit Program Management (Supplier Audits)
- Best Practices
- Organizational Risk Management
- Management Review Input
- Management Review

Chapter 17 Business and Financial Impact

- Auditing as a Management Tool
- Interrelationships of Business Processes
- Cost of Quality (CoQ) Principles
- Emerging Roles of the Auditor

Part V Quality Tools and Techniques

Chapter 18 Basic Quality and Problem-Solving Tools

- Pareto Charts
- Cause-and-Effect Diagrams
- Flowcharts and Process Mapping
- Statistical Process Control Charts
- Checklists, Check Sheets, Guidelines, and Log Sheets
- Scatter Diagrams
- Histograms
- Root Cause Analysis
- Plan-Do-Check-Act (PDCA/PDSA) Cycle

Chapter 19 Process Improvement Techniques

- Six Sigma and the DMAIC Model
- Lean
- Five S

Chapter 20 Basic Statistics

- Measures of Central Tendency
- Measures of Dispersion
- Qualitative and Quantitative Analysis
- Patterns and Trends

Chapter 21 Process Variation

- Common and Special Causes (Theory of Variation)
- Achieving Breakthrough Improvement
- Process Performance Metrics
- Outliers

Chapter 22 Sampling Methods

- Types of Sampling
- Statistical Sampling (Random and Systematic)
- Sampling Standards (Acceptance Sampling)
- Proportional Stratified Sampling
- Risks in Sampling
- Sampling Summary

Chapter 23 Change Control and Configuration Management

- Document Control
- Technology
- Configuration Management Control
- Conclusion

Chapter 24 Verification and Validation

- Techniques
- Process Auditing and Techniques

Chapter 25 Risk Management Tools

- Quantification of Risk
- Failure Modes and Effects Analysis
- Critical to Quality

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CQA
Certified Quality Auditor (CQA)
https://killexams.com/pass4sure/exam-detail/CQA
QUESTION: 99
Recognizing the need for a follow-up audit is the responsibility of the
A. lead auditor
B. corrective action team
C. client
D. auditee
Answer: A
QUESTION: 100
Measures of which of the following provide attributes data?
A. Temperature in degrees
B. Attendance at meetings
C. Weight in pounds
D. Length in metric units
Answer: B
QUESTION: 101
When an internal audit program is being formulated, the auditees' anxiety about
the audit process is most likely to be reduced by which of the following?
A. A cooperative process for involving participants in the development of audit
procedures
B. A clear description of the rules developed by the auditing group
C. Clearly stated provisions for performing unannounced audits
D. Clearly stated procedures for resolving audit findings
Answer: A
QUESTION: 102
The main purpose for conducting an opening meeting for an audit is to
35
A. clarify the audit objectives
B. discuss previous audit results
C. develop audit criteria
D. establish the scope of the audit
Answer: A
QUESTION: 103
A cause and effect diagram is a useful tool for doing which of the following?
A. Determining the flow of a process
B. Detecting shifts in a process
C. Developing theories based on symptoms
D. Arranging theories by defect count
Answer: C
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