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Certified Team Leader (CTL) Certification
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What are the five stages of team development?
1. Forming, Storming, Norming, Performing, Adjourning
2. Low, Medium, Intermediate, High, Effective
3. Instigating, Developing, Shaping, Trimming, Finishing
4. Build, Develop, Educate, Motivate, Execute
Answer: A Question: 131
Which of the following is not a tool for better listening?
1. Verbal cues (such as leaning forward or nodding)
2. Making eye contact appropriately
3. Helping the other person complete their idea
4. Asking questions to clarify your understanding
Answer: C Question: 132
True or False: It's always a good idea to be an optimist.
1. True
2. False
Answer: B Question: 133
True or False: When our reality matches expectations, people feel in control.
1. True
2. False
Answer: A Question: 134
Supervisors who work well with most people but find it difficult to handle discipline problems and immature people have which Style Profile?
1. Style Profile 1-2 (Telling - Selling)
2. Style Profile 2-3 (Selling - Participating)
3. Style Profile 3-4 (Participating - Delegating)
4. None of the above
True or False: Being effective is one of the keys to self-leadership.
1. True
2. False
Answer: A Question: 136
Why might a team fail?
1. Internal competition
2. No external support
3. Poor communication
4. Any of these reasons
Answer: D Question: 137
True or False: Team contracts were popular ten years ago, but they should no longer be used.
1. True
2. False
Answer: B Question: 138
Features that make work naturally rewarding include competence, self-direction, rewards, and
.
1. Principle
2. Power
3. Purpose
4. Product
Answer: C Question: 139
In the SPIRIT model for setting goals, the S stands for:
1. Spectacular
2. Specific
3. Singular
4. Starting
As a self-leader, you are responsible for:
1. Knowing your goals
2. Directing behavior of others
3. Arranging training for your team
4. Knowing your teams ability to perform
Answer: A Question: 141
We can easily discuss self-leadership in terms of:
1. Three corners
2. Four pillars
3. The ABC model
4. Internal Phases
Answer: B Question: 142
According to the Glenn Parker, which of the following team player types wears the hat of the Devil's Advocate?
1. TheContributor
2. The Contortionist
3. The Challenger
4. None of the above
Answer: C Question: 143
Which of the following is the last step in the (employee development) coaching model?
1. Asking where the employee thinks they are and where they want to be
2. Asking the employee's opinion
3. Asking the employee what steps they will take to get where they want to be
4. Giving feedback to the employee and asking how they might Improve their process
Answer: D Question: 144
Which of the following is not a requirement for building team trust?
1. Honesty
2. Openness
3. Consistency
4. A specific goal
Answer: D Question: 145
True or False: Phrases like "uh-huh," "OK," yes," or "Go on" are invitations for someone else keep talking.
1. True
2. False
Answer: A Question: 146
True or False: During a survey of Yale graduates, only 3% of the graduates set goals, but that 3% earned more money and were more successful than the other 97% put together.
1. True
2. False
Answer: A Question: 147
True or False: Trust is an important part of team development.
1. True
2. False
Answer: A Question: 148
Companies and institutions commonly hire leaders with
1. A strong position in negotiating.
2. Experience in tricking business partners.
3. Integrity and expertise.
4. A strong link to local traditions
Answer: C Question: 149
In addition to setting goals, self-leaders can describe the overall for their life.
1. Properties
2. Value
3. Vision
4. Knowledge
Answer: C

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