Latest PDF of GE0-806: GCP8-System Consultant, Genesys WFM

GCP8-System Consultant, Genesys WFM Practice Test

GE0-806 test Format | Course Contents | Course Outline | test Syllabus | test Objectives

Exam: GE0-806 GCP8-System Consultant, Genesys WFM

Exam Details:
- Number of Questions: The test consists of approximately 60 multiple-choice questions.
- Time: Candidates are given 90 minutes to complete the exam.

Course Outline:
The GCP8-System Consultant, Genesys WFM course is designed to provide professionals with the knowledge and skills required to effectively implement and configure Genesys Workforce Management (WFM) solutions. The course covers the following topics:

1. Introduction to Genesys WFM
- Overview of Genesys WFM and its features
- Understanding workforce management concepts
- Genesys WFM architecture and components
- Navigating and accessing Genesys WFM interface

2. Genesys WFM Configuration and Setup
- Pre-installation planning and requirements
- Installing and configuring Genesys WFM components
- Setting up users, teams, and schedules
- Defining work rules and policies

3. Genesys WFM Forecasting and Scheduling
- Forecasting and capacity planning techniques
- Building accurate forecasts and staffing models
- Creating and managing schedules
- Adherence monitoring and real-time adjustments

4. Genesys WFM Reporting and Analytics
- Generating standard and custom reports
- Analyzing historical and real-time data
- Identifying trends and performance metrics
- Using analytics for decision-making

5. Genesys WFM Integration and Administration
- Integrating Genesys WFM with other systems
- Configuring data exchange and synchronization
- Performing system maintenance and upgrades
- Troubleshooting and resolving common issues

Exam Objectives:
The test aims to assess candidates' understanding and proficiency in the following areas:

1. Genesys WFM fundamentals and features
2. Configuration and setup of Genesys WFM components
3. Forecasting and scheduling techniques in Genesys WFM
4. Reporting and analytics in Genesys WFM
5. Integration and administration of Genesys WFM

Exam Syllabus:
The test syllabus covers the syllabus mentioned in the course outline, including:

- Introduction to Genesys WFM
- Genesys WFM Configuration and Setup
- Genesys WFM Forecasting and Scheduling
- Genesys WFM Reporting and Analytics
- Genesys WFM Integration and Administration

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GE0-806
GCP8-System Consultant, Genesys WFM
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QUESTION: 75
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
1. WFM Server
2. WFM Data Aggregator
3. WFM Builder .
4. WFM Synchroserver
Answer: B
QUESTION: 76
Which of the following statements is true?
1. An Agent must have only one contract, but can be scheduled for multiple shifts.
2. An Agent does not new to have a contract, but must work for at least one shift,
3. An Agent can have multiple contracts, but must be scheduled only for one shift.
4. An Agent can have any number of contracts and can be scheduled for any number of shifts.
Answer: A
QUESTION: 77
Breaks and are created together?
1. Activities
2. Contracts
3. Shifts
4. Site/Team
Answer: C
QUESTION: 78
Which are valid scenario elements you can use when creating a schedule scenario? Choose 4 answers
1. Real Agents
2. Profile Agents
3. To Sites/Activities
4. Scenario period
5. Shifts
6. Contracts
Answer: A, B, D, F
QUESTION: 79
In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non- adherent?
1. Alarm notification
2. Alarm Threshold
3. End before Threshold
4. Start after Threshold
Answer: C
QUESTION: 80
What does synchronization of daily schedules mean?
1. All Agents in a team start a shift within specified threshold
2. All Agents in a team receive lunch at the same time
3. All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule
4. Every Agent starts a shift within a specified threshold for a specific period
Answer: B
QUESTION: 81
What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers
1. Change the skill levels in WFM Configuration Utility
2. Disable Skills in WFM Configuration Utility
3. Remove the Login ID in Genesys Administrator
4. Adjust the Hiring/Termination date in WFM configuration utility
5. Grant the agent an exception in the Calendar
Answer: A, B, E
QUESTION: 82
An Agent using WFM Web for Agents can propose a trade to which of the following? \ Choose 3 answers
1. To a specific Agent
2. To a community where community are all Agents in the same Team
3. To a community where community are all Agents in an entire Organization
4. To a community where community are all Agents on the same site
5. To a community where community are all Agents in a Configured Agent Group
Answer: A, B, D
QUESTION: 83
How do you ensure the same day-off for a team while their start times on a work day may vary?
1. Use Rotating Patterns
2. Use Shift Exceptions
3. Set "Maximum Start time difference for Members of the same team" parameter
4. Select "Use Team Constraints" while building the schedule
Answer: A
QUESTION: 84
Is there a limit on the number of Activities configurable in Genesys WFM for a site?
1. Yes, up Co 10 Activities
2. Yes, up to 100 Activities
3. Yes, up to 500 Activities
4. No, there is no limit
Answer: D
QUESTION: 85
What is the relations between Agents and contracts?
1. Agents only need a Contract if they are Multi-Skilled
2. Only one Contract can be assigned to an Agent at a time
3. Contracts determine the types of calls that can be routed to an Agent
4. Agents are automatically assigned a Termination Date if they do not have a Contract
Answer: D

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