Microsoft Dynamics 365 for Field Service Practice Test

MB-240 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.

Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

Configure field service applications (20-25%)
Manage work orders (15-20%)
Schedule and dispatch work orders (20-25%)
Manage field service mobility (10-15%)
Manage inventory and purchasing (10-15%)
Manage assets and agreements (10-15%)

Configure field service applications (20-25%)
Configure general settings
 determine and configure field service security roles
 determine and configure resource scheduling options
 identify and configure field service entities
 determine and configure product and service categories
 configure territories, postal codes and organizational units
 determine and configure skill types
 configure characteristics and skills
 configure proficiency models
 implement resource roles and categories
 set defaults for work orders, bookings, the schedule board, and agreements
Configure product and service pricing
 create a product or service
 configure minimum charge amount and duration
 add products and services to incidents
 determine when a product has a default list price and a work order price list
 associate products and services with price lists
 define tax codes
 set up price list validity dates
Configure bookable resources
 manage bookable resources
 enable mapping functionality
 configure geocoding
 define start and end locations for resources
 define work hours for resources
 set up bookable resource categories, characteristics, and resource pay types
 set up bookable resource territories
 set up resource pools and crews
Integrate other tools with Field Service
 determine uses for Remote Assist
 benefits of using Resource Scheduling Optimization
 benefits of Connected Field Service
 using Push Notifications on the mobile app

Manage work orders (15-20%)
Describe the work order lifecycle
 configure work orders, work order types, and priority
 configure work order lifecycle stages
 configure booking status and work order status values
 configure uses and capabilities for billing accounts, service accounts, and sub-accounts
Create and manage work orders
 create a work order from an incident or an opportunity
 add status and sub-status information to a work order
 organize work orders and resources by geography
 associate a work order and a price list
 identify processes to close a work order
Manage incidents
 configure incident types
 configure service task types
 add service tasks, products, and services
 configure Requirement Groups
 attach Guides to Service Tasks

Schedule and dispatch work orders (20-25%)
Manage scheduling options
 schedule work orders using Schedule Board and Schedule Assistant
 determine when to use each scheduling option
 enable scheduling board geocoding
 manually schedule work orders
 reassign and reschedule work orders
 move incomplete work orders
 understand resource utilization
Implement the Schedule Board
 identify features and uses for Booking Requirements view
 implement the integrated map feature
 create additional schedule boards
 configure schedule boards
 customize the schedule board
 define booking rules
 facility Scheduling
Implement the Schedule Assistant
 apply constraints to resource queries
 filter data
 specify a search radius
Configure Resource Scheduling Optimization (RSO)
 create optimizing profiles
 define objectives and constraints
 configure optimization of resources
 geocoding for travel time
Configure Universal Resource Scheduling
 determine Universal Resource Scheduling use scenarios
 components of Universal Resource Scheduling
 configure URS for field service
 fields passed from work order to requirements
 create requirement views
 configure an entity to be schedulable

Manage field service mobility (10-15%)
Install and configure the mobile app
 configure actions that field agents can perform
 configure the mobile app
 configure display customizations
 assign security roles
 administer connected devices
 integrate with Dynamics 365 Guides
 add Guides to HoloLens app
Manage mobile projects
 identify project artifacts that can be modified or edited
 modify configuration settings
 publish a mobile project
 Mobile Device Management, security and synchronization

Manage inventory and purchasing (10-15%)
Manage inventory
 set up inventory and warehouses
 view product inventory
 adjust inventory levels
 transfer inventory
 determine when to integrate inventory with Enterprise Resource Planning application
Manage purchasing and product returns
 determine the purchase order process
 create purchase orders
 create a list of receivable products for a purchase order
 determine product return options
 create return merchandise authorizations (RMAs) and return to vendor (RTV)
 finalize returns

Manage assets and agreements (10-15%)
Create and manage agreements
 determine when to use agreements
 define and configure agreement preferences and settings
 configure automatic generation of bookings
 configure automatic generation of invoices
 define Service Level Agreements (SLAs)
 enable SLAs
 add an SLA to a Work Order
 using Entitlements
Manage customer assets
 create and register customer assets
 configure products to auto-create customer assets
 associate work orders with customer assets
 create child assets
 determine opportunities for Internet of Things (IoT)
 configure Connected Field Service
 manage IoT devices

100% Money Back Pass Guarantee

MB-240 PDF demo Questions

MB-240 demo Questions

MB-240 Dumps
MB-240 Braindumps MB-240 practice questions MB-240 Practice Test
MB-240 real Questions
Microsoft
MB-240
Microsoft Dynamics 365 for Field Service
https://killexams.com/pass4sure/exam-detail/MB-240
QUESTION: 52 DRAG DROP
Your company�s inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Exhibit
QUESTION: 53 DRAG DROP
Your company uses Dynamics 365 for Field Service. The company�s inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Exhibit
QUESTION: 54 DRAG DROP
Your company�s inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong
size. The clerk needs to understand the different tracking options for returning to the vendor. Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Exhibit
QUESTION: 55 DRAG DROP
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt. Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Exhibit
QUESTION: 56
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits. The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
1. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
2. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
3. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
4. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
Answer: B, C
QUESTION: 57 DRAG DROP
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes. Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios. You need to review the scenarios and provide the answers. What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each
listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
Answer:
Exhibit
QUESTION: 58
You are a Dynamics 365 for Field Service Administrator. You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset. What must you do to properly set up the assets?
1. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
2. Click View Hierarchy on the refrigerator customer asset record.
3. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
4. Add the compressor sub-components as customer asset records.
Answer: A
QUESTION: 59
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component
that compacts the recyclable materials to make them easier to transport. These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs. You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
1. Configure the customer asset records hierarchically, and maintain service history at the subQuestions & Answers PDF P-48 component level.
2. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
3. Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.
4. Configure the customer asset records hierarchically, and maintain service history at the service account level.
Answer: A

Killexams VCE exam Simulator 3.0.9

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. MB-240 Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice exam mock test while you are travelling or visiting somewhere. It is best to Practice MB-240 exam Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from real Microsoft Dynamics 365 for Field Service exam.

              

Here is Pass4sure MB-240 Latest Topics updated today

Killexams.com offers a 100% free MB-240 Free exam PDF demo for you to evaluate the quality of the content. Our MB-240 study guide questions include a comprehensive Mock Questions collection, and we offer 3 months of free updates for Microsoft Dynamics 365 for Field Service Practice Questions questions. Our team is always available to update the MB-240 Practice Questions as and when needed.

Latest 2025 Updated MB-240 Real exam Questions

In [YEAR], there were a number of upgrades and changes made to MB-240, and we have kept track of all of them for our boot camp. Our updated MB-240 braindumps for [YEAR] are guaranteed to help you succeed in the real exam. We recommend going through the entire dumps questions at least once before taking the real test, not just because they use our Real exam Questions, but because it will Boost your understanding. With our braindumps, people can work as professionals in a real-world setting. Our focus is not only on passing the MB-240 test, but also on enhancing knowledge of MB-240 courses and objectives, which is the key to success. At killexams.com, we offer the most exact Microsoft MB-240 Real exam Questions that are valid and up-to-date, based on the latest Microsoft Dynamics 365 for Field Service syllabus, and are the most effective way to pass the Microsoft Dynamics 365 for Field Service exam. Our goal is to help you become an expert in your organization. We have a reputation for assisting people in passing the MB-240 test on their first attempt. Our boot camp has consistently performed at the top over the past two years. We owe this success to our MB-240 Real exam Questions customers who trust our boot camp and VCE for their real MB-240 exam. killexams.com is the best place to find real MB-240 exam questions. We keep our MB-240 Real exam Questions valid and up-to-date at all times. These Microsoft Dynamics 365 for Field Service test dumps will ensure that you pass the test with excellent grades.

Tags

MB-240 Practice Questions, MB-240 study guides, MB-240 Questions and Answers, MB-240 Free PDF, MB-240 TestPrep, Pass4sure MB-240, MB-240 Practice Test, download MB-240 Practice Questions, Free MB-240 pdf, MB-240 Question Bank, MB-240 Real Questions, MB-240 Mock Test, MB-240 Bootcamp, MB-240 Download, MB-240 VCE, MB-240 Test Engine

Killexams Review | Reputation | Testimonials | Customer Feedback

After attempting several books for exam MB-240, I was still confused and couldn't find the right material. However, killexams.com's mock test satisfied all my needs, as it provided well-prepared content that clearly explained complex subjects. I was able to score 89% on the real exam, which exceeded my expectations.
Shahid nazir [2025-6-13]


Thanks to MB-240 Preparation from killexams.com, I now have the confidence to take the MB-240 exam. In the past, I used to feel fearful whenever I had to take tests. Looking back, I find it funny that lack of MB-240 Preparation was the root cause of my lack of confidence. Now that I am fully prepared, I can pass my test effortlessly. If you are feeling low on confidence, just get registered with killexams.com and start training. You will soon feel confident.
Lee [2025-4-4]


For those who are new to MB-240, killexams.com is a must-have resource. Their materials cover every component of the exam, and their practice exams are extremely helpful. I was able to step up my understanding of MB-240 thanks to killexams.com and passed the exam with ease. I have been recommending it to my friends and co-workers ever since.
Richard [2025-5-26]

More MB-240 testimonials...

MB-240 Exam

User: Aisyah***** I was able to achieve an 88% score on my mb-240 exam thanks to the recommendation of a great friend who had also passed with the help of Killexams.com questions and answers. The study material provided by Killexams.com was excellent, and enrolling for the exam was simple. However, the real exam was the challenging part. I had to choose between enrolling in common instructions or taking the test on my own while continuing with my career.

User: Catalina***** killexams.com is a top-notch company that offers updated and valid exam materials. I passed my exam last fall, and over 90% of the questions were valid. killexams.com frequently updates their materials to ensure they remain relevant, which is something that sets them apart from other companies. Their resources have helped me more than once, and I am looking forward to using their services again for my next certification.

User: Joseph***** I consider Killexams.com as the super region I can always rely on for my future tests too. I used it for the mb-240 exam and passed it effectively, taking only half the time to complete all the questions. I am very happy with the exam sources provided to me for my training and believe it is the best practice exam for secure guidance.

User: Emma***** My success in the Microsoft mb-240 exam was largely due to killexams.com user-friendly exam simulator and authentic questions and answers. I am grateful for their assistance, which made my preparation process more manageable and enabled me to achieve my desired results. The coaching provided by killexams.com helped me get a better understanding of the exam topics, and I highly recommend them to other aspiring IT professionals.

User: Gaspar***** Killexams.com addressed all my concerns and issues regarding the mb-240 exam. Although long mock test were a challenge, the guide was concise and helpful. I passed the exam with a 79% score, and their material helped me study without any stress or anxiety. I particularly found their Topic on Motivation and Positive Reinforcement of Learners difficult, but their help made it easy for me to understand.

MB-240 Exam

References

Microsoft Dynamics 365 for Field Service Free exam PDF
Microsoft Dynamics 365 for Field Service Real exam Questions
Microsoft Dynamics 365 for Field Service
Microsoft Dynamics 365 for Field Service Premium Questions and Ans
Microsoft Dynamics 365 for Field Service exam Cram
Microsoft Dynamics 365 for Field Service real questions
Microsoft Dynamics 365 for Field Service TestPrep
Microsoft Dynamics 365 for Field Service Mock Exam

Frequently Asked Questions about Killexams Practice Tests

I have sent an email to support, how much time it takes to respond?
Our support handles all the customer queries regarding exam update, account validity, downloads, technical queries, certification queries, answers verifications, and many other queries and remains busy all the time. Our support team usually takes 24 hours to respond but it depends on the query. Sometimes it takes more time to work on the query and come up with the result. So we ask the customers to be patient and wait for a response.

Is Killexams.com Legit?

Yes, Killexams is completely legit together with fully trusted. There are several benefits that makes killexams.com reliable and respectable. It provides up to par and fully valid exam questions made up of real exams questions and answers. Price is surprisingly low as compared to a lot of the services online. The mock test are current on normal basis having most exact brain dumps. Killexams account setup and device delivery is incredibly fast. Report downloading is unlimited and fast. Help support is available via Livechat and Message. These are the characteristics that makes killexams.com a sturdy website that come with exam questions with real exams questions.

Other Sources

MB-240 - Microsoft Dynamics 365 for Field Service PDF Download
MB-240 - Microsoft Dynamics 365 for Field Service real Questions
MB-240 - Microsoft Dynamics 365 for Field Service braindumps
MB-240 - Microsoft Dynamics 365 for Field Service guide
MB-240 - Microsoft Dynamics 365 for Field Service Question Bank
MB-240 - Microsoft Dynamics 365 for Field Service PDF Download
MB-240 - Microsoft Dynamics 365 for Field Service Real exam Questions
MB-240 - Microsoft Dynamics 365 for Field Service Test Prep
MB-240 - Microsoft Dynamics 365 for Field Service braindumps
MB-240 - Microsoft Dynamics 365 for Field Service boot camp
MB-240 - Microsoft Dynamics 365 for Field Service exam syllabus
MB-240 - Microsoft Dynamics 365 for Field Service boot camp
MB-240 - Microsoft Dynamics 365 for Field Service exam Questions
MB-240 - Microsoft Dynamics 365 for Field Service information source
MB-240 - Microsoft Dynamics 365 for Field Service Questions and Answers
MB-240 - Microsoft Dynamics 365 for Field Service PDF Questions
MB-240 - Microsoft Dynamics 365 for Field Service certification
MB-240 - Microsoft Dynamics 365 for Field Service techniques
MB-240 - Microsoft Dynamics 365 for Field Service exam
MB-240 - Microsoft Dynamics 365 for Field Service exam contents
MB-240 - Microsoft Dynamics 365 for Field Service course outline
MB-240 - Microsoft Dynamics 365 for Field Service Question Bank
MB-240 - Microsoft Dynamics 365 for Field Service information source
MB-240 - Microsoft Dynamics 365 for Field Service PDF Dumps
MB-240 - Microsoft Dynamics 365 for Field Service exam Questions
MB-240 - Microsoft Dynamics 365 for Field Service Test Prep
MB-240 - Microsoft Dynamics 365 for Field Service information search
MB-240 - Microsoft Dynamics 365 for Field Service PDF Questions
MB-240 - Microsoft Dynamics 365 for Field Service outline
MB-240 - Microsoft Dynamics 365 for Field Service PDF Braindumps
MB-240 - Microsoft Dynamics 365 for Field Service real questions
MB-240 - Microsoft Dynamics 365 for Field Service Real exam Questions
MB-240 - Microsoft Dynamics 365 for Field Service certification
MB-240 - Microsoft Dynamics 365 for Field Service Free PDF
MB-240 - Microsoft Dynamics 365 for Field Service book
MB-240 - Microsoft Dynamics 365 for Field Service PDF Dumps
MB-240 - Microsoft Dynamics 365 for Field Service PDF Dumps
MB-240 - Microsoft Dynamics 365 for Field Service information hunger
MB-240 - Microsoft Dynamics 365 for Field Service PDF Braindumps
MB-240 - Microsoft Dynamics 365 for Field Service book
MB-240 - Microsoft Dynamics 365 for Field Service exam Questions
MB-240 - Microsoft Dynamics 365 for Field Service boot camp
MB-240 - Microsoft Dynamics 365 for Field Service techniques
MB-240 - Microsoft Dynamics 365 for Field Service Dumps

Which is the best testprep site of 2025?

There are several mock test provider in the market claiming that they provide Real exam Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2025 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf download sites or reseller sites. That is why killexams update exam mock test with the same frequency as they are updated in Real Test. Testprep provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain dumps questions of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your exam Fast with improvement in your knowledge about latest course contents and topics, We recommend to download PDF exam Questions from killexams.com and get ready for real exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in mock test will be provided in your download Account. You can download Premium exam questions files as many times as you want, There is no limit.

Killexams.com has provided VCE practice exam Software to Practice your exam by Taking Test Frequently. It asks the Real exam Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take real Test. Go register for Test in Test Center and Enjoy your Success.

Important Links for best testprep material

Below are some important links for test taking candidates

Medical Exams
Financial Exams
Language Exams
Entrance Tests
Healthcare Exams
Quality Assurance Exams
Project Management Exams
Teacher Qualification Exams
Banking Exams Request an Exam
Search Any Exam

100% Money Back Pass Guarantee

Back to List

Social Profiles

Slashdot | Reddit | Tumblr | Vk | Pinterest | Youtube