Microsoft Dynamics 365 for Field Service Practice Test

MB-240 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.

Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

Configure field service applications (20-25%)
Manage work orders (15-20%)
Schedule and dispatch work orders (20-25%)
Manage field service mobility (10-15%)
Manage inventory and purchasing (10-15%)
Manage assets and agreements (10-15%)

Configure field service applications (20-25%)
Configure general settings
 determine and configure field service security roles
 determine and configure resource scheduling options
 identify and configure field service entities
 determine and configure product and service categories
 configure territories, postal codes and organizational units
 determine and configure skill types
 configure characteristics and skills
 configure proficiency models
 implement resource roles and categories
 set defaults for work orders, bookings, the schedule board, and agreements
Configure product and service pricing
 create a product or service
 configure minimum charge amount and duration
 add products and services to incidents
 determine when a product has a default list price and a work order price list
 associate products and services with price lists
 define tax codes
 set up price list validity dates
Configure bookable resources
 manage bookable resources
 enable mapping functionality
 configure geocoding
 define start and end locations for resources
 define work hours for resources
 set up bookable resource categories, characteristics, and resource pay types
 set up bookable resource territories
 set up resource pools and crews
Integrate other tools with Field Service
 determine uses for Remote Assist
 benefits of using Resource Scheduling Optimization
 benefits of Connected Field Service
 using Push Notifications on the mobile app

Manage work orders (15-20%)
Describe the work order lifecycle
 configure work orders, work order types, and priority
 configure work order lifecycle stages
 configure booking status and work order status values
 configure uses and capabilities for billing accounts, service accounts, and sub-accounts
Create and manage work orders
 create a work order from an incident or an opportunity
 add status and sub-status information to a work order
 organize work orders and resources by geography
 associate a work order and a price list
 identify processes to close a work order
Manage incidents
 configure incident types
 configure service task types
 add service tasks, products, and services
 configure Requirement Groups
 attach Guides to Service Tasks

Schedule and dispatch work orders (20-25%)
Manage scheduling options
 schedule work orders using Schedule Board and Schedule Assistant
 determine when to use each scheduling option
 enable scheduling board geocoding
 manually schedule work orders
 reassign and reschedule work orders
 move incomplete work orders
 understand resource utilization
Implement the Schedule Board
 identify features and uses for Booking Requirements view
 implement the integrated map feature
 create additional schedule boards
 configure schedule boards
 customize the schedule board
 define booking rules
 facility Scheduling
Implement the Schedule Assistant
 apply constraints to resource queries
 filter data
 specify a search radius
Configure Resource Scheduling Optimization (RSO)
 create optimizing profiles
 define objectives and constraints
 configure optimization of resources
 geocoding for travel time
Configure Universal Resource Scheduling
 determine Universal Resource Scheduling use scenarios
 components of Universal Resource Scheduling
 configure URS for field service
 fields passed from work order to requirements
 create requirement views
 configure an entity to be schedulable

Manage field service mobility (10-15%)
Install and configure the mobile app
 configure actions that field agents can perform
 configure the mobile app
 configure display customizations
 assign security roles
 administer connected devices
 integrate with Dynamics 365 Guides
 add Guides to HoloLens app
Manage mobile projects
 identify project artifacts that can be modified or edited
 modify configuration settings
 publish a mobile project
 Mobile Device Management, security and synchronization

Manage inventory and purchasing (10-15%)
Manage inventory
 set up inventory and warehouses
 view product inventory
 adjust inventory levels
 transfer inventory
 determine when to integrate inventory with Enterprise Resource Planning application
Manage purchasing and product returns
 determine the purchase order process
 create purchase orders
 create a list of receivable products for a purchase order
 determine product return options
 create return merchandise authorizations (RMAs) and return to vendor (RTV)
 finalize returns

Manage assets and agreements (10-15%)
Create and manage agreements
 determine when to use agreements
 define and configure agreement preferences and settings
 configure automatic generation of bookings
 configure automatic generation of invoices
 define Service Level Agreements (SLAs)
 enable SLAs
 add an SLA to a Work Order
 using Entitlements
Manage customer assets
 create and register customer assets
 configure products to auto-create customer assets
 associate work orders with customer assets
 create child assets
 determine opportunities for Internet of Things (IoT)
 configure Connected Field Service
 manage IoT devices

100% Money Back Pass Guarantee

MB-240 PDF trial MCQs

MB-240 trial MCQs

MB-240 Dumps
MB-240 Braindumps MB-240 test questions MB-240 Practice Test
MB-240 genuine Questions
Microsoft
MB-240
Microsoft Dynamics 365 for Field Service
https://killexams.com/pass4sure/exam-detail/MB-240
QUESTION: 52 DRAG DROP
Your company�s inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Exhibit
QUESTION: 53 DRAG DROP
Your company uses Dynamics 365 for Field Service. The company�s inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Exhibit
QUESTION: 54 DRAG DROP
Your company�s inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong
size. The clerk needs to understand the different tracking options for returning to the vendor. Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Exhibit
QUESTION: 55 DRAG DROP
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt. Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Exhibit
QUESTION: 56
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits. The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
1. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
2. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
3. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
4. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
Answer: B, C
QUESTION: 57 DRAG DROP
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes. Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios. You need to review the scenarios and provide the answers. What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each
listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
Answer:
Exhibit
QUESTION: 58
You are a Dynamics 365 for Field Service Administrator. You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset. What must you do to properly set up the assets?
1. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
2. Click View Hierarchy on the refrigerator customer asset record.
3. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
4. Add the compressor sub-components as customer asset records.
Answer: A
QUESTION: 59
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component
that compacts the recyclable materials to make them easier to transport. These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs. You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
1. Configure the customer asset records hierarchically, and maintain service history at the subQuestions & Answers PDF P-48 component level.
2. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
3. Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.
4. Configure the customer asset records hierarchically, and maintain service history at the service account level.
Answer: A

Killexams VCE Test Engine (Self Assessment Tool)

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. MB-240 Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice test mock test while you are travelling or visiting somewhere. It is best to Practice MB-240 MCQs so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from genuine Microsoft Dynamics 365 for Field Service exam.

              

Download MB-240 Exam Questions and practice with MCQs

At killexams.com, our Questions and Answers practice exams are essential for conquering the Microsoft MB-240 exam. We have meticulously collected authentic MB-240 questions, fully updated and mirroring the real exam, Verified by industry experts. For those pressed for time and unable to study extensive MB-240 ebooks, simply register and obtain the fastest MB-240 Latest Questions practice test to prepare efficiently for the exam.

Latest 2025 Updated MB-240 Real exam Questions

Our meticulously curated 2025 MB-240 TestPrep is both valid and up-to-date, rigorously Verified through real MB-240 examinations. We provide the most accurate and current MB-240 Practice Tests, encompassing all challenging questions that frequently lead to exam difficulties. By leveraging our MB-240 test engine, you will not need to spend countless hours sifting through numerous reference materials. While studying books is certainly beneficial if time permits, mastering our MB-240 exam results and answers is sufficient if time is limited. This approach enables you to efficiently prepare for the authentic MB-240 exam and proceed confidently to the testing center. We are proud of our established reputation for empowering students to achieve their desired outcomes in the MB-240 exam. Our extensive expertise in developing comprehensive study resources ensures they are both accessible and highly effective. With our MB-240 test engine, you can trust that you are utilizing the most dependable and precise materials available. Our emphasis on real exam questions ensures you are thoroughly prepared for any unforeseen challenges in the exam. For guaranteed success in the MB-240 exam, choose our unparalleled MB-240 TestPrep.

Tags

MB-240 Practice Questions, MB-240 study guides, MB-240 Questions and Answers, MB-240 Free PDF, MB-240 TestPrep, Pass4sure MB-240, MB-240 Practice Test, obtain MB-240 Practice Questions, Free MB-240 pdf, MB-240 Question Bank, MB-240 Real Questions, MB-240 Mock Test, MB-240 Bootcamp, MB-240 Download, MB-240 VCE, MB-240 Test Engine

Killexams Review | Reputation | Testimonials | Customer Feedback

Testprep resources clarified MB-240 exam subjects in an organized manner, helping me score 81% in just 75 minutes. Alongside supplementary books, their well-structured materials were easy to cover in two weeks, and I am grateful for their dedicated support in my success.
Lee [2025-4-24]


My search for the best study material ended when my brother recommended the Killexams.com mock test for the MB-240 exam. The quality content and easy-to-understand explanations helped me understand the subjects and pass the exam with ease.
Lee [2025-4-5]


Initial file errors with killexams.com MB-240 exam questions materials were quickly resolved, and their exam simulator proved highly effective. The practice exams of exam questions ensured a confident pass, and I am thankful for their prompt and reliable support.
Richard [2025-5-4]

More MB-240 testimonials...

MB-240 Exam

References

Microsoft Dynamics 365 for Field Service
Microsoft Dynamics 365 for Field Service MCQs
Microsoft Dynamics 365 for Field Service exam questions
Microsoft Dynamics 365 for Field Service Questions and Answers
Microsoft Dynamics 365 for Field Service Practice Questions
Microsoft Dynamics 365 for Field Service Questions and Answers
Microsoft Dynamics 365 for Field Service
Microsoft Dynamics 365 for Field Service MCQs

Frequently Asked Questions about Killexams Practice Tests

Which is the best and accurate way to pass MB-240 exam?
This is very simple. Visit killexams.com. Register and obtain the latest and 100% valid real MB-240 exam questions with VCE practice tests. You just need to memorize and practice these questions and reset ensured. You will pass the exam with good marks.

Is Killexams.com Legit?

You bet, Killexams is 100 percent legit plus fully reputable. There are several includes that makes killexams.com authentic and respectable. It provides recent and practically valid exam braindumps containing real exams questions and answers. Price is nominal as compared to many of the services on internet. The mock test are up-to-date on common basis by using most recent brain dumps. Killexams account method and product or service delivery is very fast. Record downloading is usually unlimited and really fast. Assist is available via Livechat and Email address. These are the characteristics that makes killexams.com a strong website that provide exam braindumps with real exams questions.

Other Sources

MB-240 - Microsoft Dynamics 365 for Field Service Practice Questions
MB-240 - Microsoft Dynamics 365 for Field Service cheat sheet
MB-240 - Microsoft Dynamics 365 for Field Service Practice Questions
MB-240 - Microsoft Dynamics 365 for Field Service book
MB-240 - Microsoft Dynamics 365 for Field Service exam dumps
MB-240 - Microsoft Dynamics 365 for Field Service PDF Download
MB-240 - Microsoft Dynamics 365 for Field Service Practice Questions
MB-240 - Microsoft Dynamics 365 for Field Service book
MB-240 - Microsoft Dynamics 365 for Field Service PDF Questions
MB-240 - Microsoft Dynamics 365 for Field Service information source
MB-240 - Microsoft Dynamics 365 for Field Service outline
MB-240 - Microsoft Dynamics 365 for Field Service exam Questions
MB-240 - Microsoft Dynamics 365 for Field Service answers
MB-240 - Microsoft Dynamics 365 for Field Service information search
MB-240 - Microsoft Dynamics 365 for Field Service Question Bank
MB-240 - Microsoft Dynamics 365 for Field Service exam contents
MB-240 - Microsoft Dynamics 365 for Field Service dumps
MB-240 - Microsoft Dynamics 365 for Field Service PDF Braindumps
MB-240 - Microsoft Dynamics 365 for Field Service study help
MB-240 - Microsoft Dynamics 365 for Field Service PDF Download
MB-240 - Microsoft Dynamics 365 for Field Service Questions and Answers
MB-240 - Microsoft Dynamics 365 for Field Service exam
MB-240 - Microsoft Dynamics 365 for Field Service PDF Download
MB-240 - Microsoft Dynamics 365 for Field Service certification
MB-240 - Microsoft Dynamics 365 for Field Service exam Cram
MB-240 - Microsoft Dynamics 365 for Field Service study help
MB-240 - Microsoft Dynamics 365 for Field Service Free exam PDF
MB-240 - Microsoft Dynamics 365 for Field Service outline
MB-240 - Microsoft Dynamics 365 for Field Service techniques
MB-240 - Microsoft Dynamics 365 for Field Service dumps
MB-240 - Microsoft Dynamics 365 for Field Service test
MB-240 - Microsoft Dynamics 365 for Field Service test
MB-240 - Microsoft Dynamics 365 for Field Service exam dumps
MB-240 - Microsoft Dynamics 365 for Field Service Free PDF
MB-240 - Microsoft Dynamics 365 for Field Service cheat sheet
MB-240 - Microsoft Dynamics 365 for Field Service test
MB-240 - Microsoft Dynamics 365 for Field Service Study Guide
MB-240 - Microsoft Dynamics 365 for Field Service boot camp
MB-240 - Microsoft Dynamics 365 for Field Service Study Guide
MB-240 - Microsoft Dynamics 365 for Field Service Practice Test
MB-240 - Microsoft Dynamics 365 for Field Service real questions
MB-240 - Microsoft Dynamics 365 for Field Service testing
MB-240 - Microsoft Dynamics 365 for Field Service study help
MB-240 - Microsoft Dynamics 365 for Field Service exam Questions

Which is the best testprep site of 2025?

Prepare smarter and pass your exams on the first attempt with Killexams.com – the trusted source for authentic exam questions and answers. We provide updated and Verified practice test questions, study guides, and PDF exam braindumps that match the genuine exam format. Unlike many other websites that resell outdated material, Killexams.com ensures daily updates and accurate content written and reviewed by certified experts.

Download real exam questions in PDF format instantly and start preparing right away. With our Premium Membership, you get secure login access delivered to your email within minutes, giving you unlimited downloads of the latest questions and answers. For a real exam-like experience, practice with our VCE exam Simulator, track your progress, and build 100% exam readiness.

Join thousands of successful candidates who trust Killexams.com for reliable exam preparation. Sign up today, access updated materials, and boost your chances of passing your exam on the first try!

Important Links for best testprep material

Below are some important links for test taking candidates

Medical Exams
Financial Exams
Language Exams
Entrance Tests
Healthcare Exams
Quality Assurance Exams
Project Management Exams
Teacher Qualification Exams
Banking Exams Request an Exam
Search Any Exam

100% Money Back Pass Guarantee

Back to List

Social Profiles

Slashdot | Reddit | Tumblr | Vk | Pinterest | Youtube