Troubleshooting Microsoft Teams Practice Test

MS-740 test Format | Course Contents | Course Outline | test Syllabus | test Objectives

Exam Number: MB-340MS-740
Exam Name : Troubleshooting Microsoft Teams

Exam TOPICS

Candidates for this test are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.

Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot audio and video flow issues
 troubleshoot audio and video quality issues
 troubleshoot call drops
 investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues
 configure dynamic emergency calling
 identify issues with emergency phone number normalization rules
 troubleshoot location detection failures
 troubleshoot missing locations in outbound calls and missing addresses
 troubleshoot dial mask issues
Troubleshoot direct routing issues
 troubleshoot issues pairing the Session Border Controller (SBC) with the phone number
service
 troubleshoot dial plan issues including normalization rules
 identify the root cause of direct-dialing call issues by reviewing the SBC log
 troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot issues with Microsoft Teams meetings and live events
(20-25%)
Troubleshoot live events issues
 troubleshoot meeting creation and scheduling issues
 troubleshoot recording issues including policies related to recording
 investigate issues sharing content and viewing reports
 troubleshoot reporting issues including issues with attendance reports and moderated
questions
 troubleshoot attendee access and playback issues
 troubleshoot and optimize networks for Teams live events
 investigate issues connecting to the service and joining meetings
Configure and troubleshoot Teams services
 configure Microsoft Audio Conferencing licensing
 troubleshoot dial pad issues
 troubleshoot phone number provisioning issues
 configure and troubleshoot issues with the Outlook add-in for Teams
 troubleshoot issues enabling and configuring audio and video devices for Teams
 troubleshoot online and hybrid call queues and auto-attendant issues
 troubleshoot user provisioning issues including licensing users, phone number
assignments, and policies
 troubleshoot issues with phone system features
 investigate phone system setup and configuration issues
Troubleshoot Teams client issues
 troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux
devices
 investigate causes for high memory or CPU usage
 investigate network issues including network latency
 analyze web traffic and review HTTP status codes by using Fiddler and other tools
 troubleshoot issues installing and updating client software
 troubleshoot performance issues including long times for uploading files and chats slow
to load or send
 troubleshoot call setup issues
 troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
 troubleshoot message delivery issues
 troubleshoot issues attaching files and content to messages
 troubleshoot chat notification issues
Troubleshoot federation issues (10-15%)
Troubleshoot issues interoperating with Skype for Business
 investigate chat issues when interoperating with Skype for Business
 troubleshoot federation issues between Teams and Skype or Skype for Business
 troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
 configure federation policies and domain lists
 verify tenant configuration settings including allowed and blocked domain lists and type
of federation
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot account and network issues
 verify Active Directory Federation Services (AD FS) health including endpoint availability
and synchronization status
 troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD
Seamless SSO)
 identify reasons for blocked accounts by reviewing web log data
 verify user virtual private network (VPN) configuration settings including split tunneling
and client version
 validate network configuration settings including firewall ports, IP ranges, and proxy
configuration issues
Troubleshoot member sign-in issues
 investigate authentication issues
 verify whether an applied conditional access policy prevents sign in
 determine whether a user account or the device from which a user attempts to sign in is
the cause of a sign-in issue
 troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
 troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from
Teams Room devices
 investigate points of failure in the sign-in process flow
Troubleshoot guest access issues
 troubleshoot issues adding guest users to teams
 troubleshoot call, message, and meeting issues for guest users by checking the guest
meeting, guest messaging, and guest calling configuration policies
 audit invitations sent but not used and inactive accounts
 validate configuration settings for federated message flow
 review Azure sign-in logs and audit logs for the domain which hosts Teams
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with apps
 configure Teams to allow or block an app
 validate app permission policies
 configure app setup policies
Troubleshoot issues with public and private channels
 differentiate between capabilities of public and private channels
 identify limitations for private channels
 check user permissions, team policies, and tenant policies
 verify and troubleshoot channel email settings
 troubleshoot tenant replication issues in teams and channels
 troubleshoot deletion issues in teams and channels
Troubleshoot issues with files (15-20%)
Troubleshoot person-to-person (P2P) private chat file issues including access and sharing
 verify access rights for the user
 configure a Teams client configuration policy
 troubleshoot issues provisioning users
Troubleshoot file issues for private channels
 verify that the SharePoint site for the channel is accessible
 verify SharePoint access permissions
 confirm that the SharePoint site collection link is intact
Troubleshoot file issues for public channels
 verify SharePoint access permissions
 determine whether the name for a channel or team have been changed
 confirm that the SharePoint site collection link is intact
 troubleshoot file synchronization issues and missing files

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MS-740
Troubleshooting Microsoft Teams
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Question: 44 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365 that
includes Phone System. All users in your company have a Microsoft 365 E3 license.
You plan to configure an auto attendant. The auto attendant will have a nested auto attendant. The nested auto
attendant will be used to provide a second-level menu that the first-level auto attendant can connect calls to depending
on the option selected by the caller.
You need to configure the auto attendants and required resources.
Which of the following actions should you perform?
A. Create two auto attendants then create one resource account.
B. Create one resource account then create two auto attendants.
C. Create two auto attendants then create two resource accounts.
D. Create two resource accounts then create two auto attendants.
Answer: D
Question: 45 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365. All users in the company have a
Microsoft 365 E3 license.
All users in the company use Microsoft Teams for collaboration.
The company has a large Sales department. A distribution group named Sales contains all the user accounts of the users
in the Sales department.
You need to create a team in Microsoft Teams for the Sales department users. You want to minimize administrative
effort by creating the Team from the Sales group.
What should you do first?
A. Configure a membership rule for the group.
B. Convert the group to a universal security group.
C. Convert the group to a global security group.
D. Convert the group to an Office 365 group.
Answer: D
Question: 46 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365.
All users in your company have a Microsoft 365 E3 license.
You are in the process of configuring Microsoft Teams.
A company security policy states that users must not be able to add apps to Microsoft Teams.
You need to configure Microsoft Teams to meet the security requirement.
What should you configure?
A. The global app permission policy.
B. The global Teams policy.
C. The Org-wide Teams settings.
D. The global app setup policy.
Answer: D
Question: 47 Section 1
You work as a Microsoft 365 Administrator for your company. All users have Microsoft 365 E5 licenses.
All users use Microsoft Teams for collaboration.
You upload a custom app to Microsoft Teams. The custom app will be used by all users in the company.
You need to ensure that the custom app appears at the top of the app bar in Microsoft Teams.
Which of the following actions should you perform?
A. Configure the global app setup policy.
B. Create a configuration profile.
C. Configure the global app permission policy.
D. Configure the global Teams policy.
Answer: A
Question: 48 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
The company has several departments. You have configured a private team for each of the departments.
You configure an additional private team named Managers. The Managers team will contain all departmental
managers.
You need to ensure that the Managers team is not viewable in the Suggested Teams list.
What should you do?
A. Modify the member permissions for the Managers team.
B. Configure a new app permission policy.
C. Modify the Team discovery options for the Managers team.
D. Select the Hide option for the Managers team.
Answer: C
Question: 49 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
A developer in the company is developing a custom app to be used in Microsoft Teams.
The developer wants to test the app in Microsoft Teams before releasing the app for use by all company users. The
developer has a .zip file containing an app package for the custom app.
You need to enable the developer to upload the app to Microsoft Teams for testing. The app must available to the
developer only in Microsoft Teams.
What should you do?
A. Modify the global app setup policy.
B. Configure an app setup policy that applies to the developer only.
C. Modify the global app permission policy.
D. Configure an app permission policy that applies to the developer only.
Answer: B
Question: 50 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
Users report that a team has been deleted in Microsoft Teams. The team was available yesterday.
You need to restore the deleted team.
Which tool should you use?
A. The Microsoft Teams admin center
B. The Microsoft Teams client app
C. The Azure Active Directory admin center
D. The Exchange Online admin center
Answer: C

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