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Salesforce Certified Nonprofit Cloud Consultant Practice Test

Nonprofit-Cloud-Consultant exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam Details for Nonprofit-Cloud-Consultant Salesforce Certified Nonprofit Cloud Consultant:

Exam Specification:
- Number of Questions: The exam typically consists of multiple-choice questions- with a total of approximately 60 questions.
- Time Limit: The total time allocated for the exam is usually 105 minutes.
- Passing Score: The passing score for the exam varies- but it is generally set around 68% or higher.
- exam Format: The exam is usually conducted in a proctored environment- either in-person or online.

Course Outline:

The Salesforce Certified Nonprofit Cloud Consultant course covers the following key areas:

1. Nonprofit Sector Overview:
- Understanding the nonprofit sector and its unique challenges
- Nonprofit industry trends and best practices
- Nonprofit technology solutions and their impact

2. Nonprofit Cloud Basics:
- Introduction to Salesforce Nonprofit Cloud
- Nonprofit Cloud features and capabilities
- Nonprofit data model and architecture
- Nonprofit Cloud integration with other Salesforce products

3. Nonprofit Cloud Implementation:
- Needs assessment and solution design for nonprofits
- Nonprofit data management and migration strategies
- Configuration and customization of Nonprofit Cloud
- Fundraising and donor management in Nonprofit Cloud

4. Program Management and Impact Measurement:
- Program management and constituent engagement
- Volunteer management and engagement
- Outcome measurement and impact reporting
- Grant management and reporting

5. Nonprofit Cloud Administration and Support:
- Nonprofit Cloud administration best practices
- User and permission management in Nonprofit Cloud
- Nonprofit Cloud security and data privacy
- Nonprofit Cloud reporting and analytics

Exam Objectives:

The objectives of the Nonprofit-Cloud-Consultant exam are to assess the candidate's understanding of the following:

1. Nonprofit sector overview and challenges.
2. Nonprofit Cloud features and capabilities.
3. Nonprofit Cloud implementation and customization.
4. Program management and impact measurement in Nonprofit Cloud.
5. Nonprofit Cloud administration and support.

Exam Syllabus:

The exam syllabus for Nonprofit-Cloud-Consultant includes the following topics:

1. Nonprofit Sector Overview
2. Nonprofit Cloud Basics
3. Nonprofit Cloud Implementation
4. Program Management and Impact Measurement
5. Nonprofit Cloud Administration and Support

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Salesforce Certified Nonprofit Cloud Consultant
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Question: 131
A nonprofit organization has a new system administrator who has just taken over managing its existing Salesforce
organization and wants to know which data maintenance practices should be used.
Which two data hygiene practices should a consultant recommend? Choose 2 answers
A. Organize reports into appropriate folders.
B. Create a new custom object to store legacy data.
C. Run Health Check.
D. Delete all past activities.
Answer: A,C
Question: 132
A nonprofit organization wants the 15th of the month listed as the Close Date for all recurring donations and has
selected the 15th in the Day of the Month picklist. In reviewing Recurring Donation Opportunities it is found that some
of the Opportunities have close dates at the end of the month.
Which action should the consultant take to troubleshoot this issue?
A. Check the Recurring Donation batch size.
B. Check the Error Log.
C. Check if the "Always use last day of the month" field is selected.
D. Check if the Custom Installment record was modified
Answer: B
Question: 133
A nonprofit organization is using NPSP to manage its contacts and their families.
What should the consultant recommend about adding other common connections such as siblings and deceased and
divorced spouses?
A. Add them as Relationship entries manually
B. Add them as Relationship record types
C. Add them as Affiliation entries manually
D. Add them as Affiliation record types
Answer: A
Question: 134
A consultant is setting up a governance framework as part of a nonprofit organization implementation.
Which three elements should be included in a Salesforce-recommended governance structure? Choose 3 answers
A. Agile Methodology
B. Release Management
C. Rules of Engagement
D. Center of Excellence
E. Design Standards
Answer: A,B,D
Question: 135
A nonprofit organization receives a lot of grants, many of which are renewals of previous grants from the same funder.
The organization wants to be able to easily access the previous grant information.
What should the consultant advise to capture this in Salesforce?
A. Create a Campaign for the funder and add all Opportunities including the original grant and any renewal grants to
the Campaign.
B. Create a child Opportunity for the renewal grant from the original grant using the Renewal Grant Opportunity
record type.
C. Fill in the "Previous Grant/Gift Opportunity" lookup field on the Opportunity for the new grant and check the "Is
Grant Renewal" field.
D. Ensure that when naming the Opportunity for the renewal grant, "Renewal" is included in the name as well as the
name of the funder.
Answer: C
Question: 136
A nonprofit organization has a large volume of contacts, organizations, and address records. The organization wants to
migrate all of its data into its NPSP org.
What are two considerations? Choose 2 answers
A. Address verification only works with the one-to-one and individual ("Bucket") Account models.
B. Tracking addresses with the Address object may introduce more complexity.
C. Migrating all historical address information impacts system data storage.
D. There is a limit of three addresses per contact or organization that can be migrated into NPS
Answer: B,C
Question: 137
A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who
are available at a given time. The organization is using Volunteers for Salesforce.
What should the consultant advise?
A. Create a list view on Contacts using a filter for those who have skills that include landscaping. Add the field for
Volunteer Availability on the list view and sort by it to find those with landscaping skills who are available at the given
time
B. Click on the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs
with the values you�re looking for and hit search
C. Use the Volunteers Wizard to look for volunteers with landscaping skills and Volunteer Availability and choose
those available at the given time
D. Create a report with the report type Contacts with Volunteer Hours and Volunteer Jobs. Filter the report by the
Volunteer Job for landscaping and Volunteer Availability at the time the Volunteer Manager needs them
Answer: B
Question: 138
A fundraising associate needs to print mailing labels for the latest direct mail campaign to families who deliver to the
nonprofit organization. The organization uses the Household Account model with Address Management.
Which object and address field should the associate use when building the report?
A. Account; Billing Address
B. Contact; Other Address
C. Account; Shipping Address
D. Contact; Mailing Address
Answer: D
Question: 139
An international nonprofit organization added a translated relationship picklist value, however the reciprocal
relationship record is not displaying correctly.
What is the cause of this error?
A. The system administrator did not enable the Translation Workbench.
B. The language is not supported in NPS
D. The current user does not have the correct locale.
E. The system administrator did not add the reciprocal relationship value in the NPSP Settings tab.
Answer: D
Question: 140
How often are updates to the NPSP pushed to production orgs?
A. Three times per year
B. Four times per year
C. Once every two weeks
D. Once every month
Answer: C
Question: 141
A nonprofit organization wants to manage its social media presence by being able to listen to what constituents are
saying about the organization on social media, measure its impact, and manage it from a mobile app.
What should the consultant recommend?
A. Social Studio
B. Live Message
C. Pardot
D. Google Analytics
Answer: A
Question: 142
A nonprofit organization has a large number of duplicate contacts the consultant needs to clean up.
What should the consultant recommend to handle duplicate clean up in bulk?
A. Salesforce Duplicate Management
B. NPSP Contact Merge
C. Third party app from the AppExhange
D. Salesforce Data Loader
Answer: B
Question: 143
A consultant is installing NPSP in an existing Salesforce org for a nonprofit organization that plans to use the
memberships feature in NPSP.
Which action should a consultant take?
A. Create a Membership Opportunity record type.
B. Add a value in the Type field on Opportunity for Membership.
C. Create a Membership Affiliation record type.
D. Add a checkbox field on the Opportunity called "Membership".
Answer: A
Question: 144
A donor donates $500 to a nonprofit that is matched by his employer.
How are the hard credits and soft credits listed in NPSP?
A. The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
B. The donor has a soft credit of $500 and the employer has a hard credit of $500
C. The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits
D. The donor has a hard credit of $500 and the employer has a soft credit of $500
Answer: B
Question: 145
The executive director at a nonprofit needs to understand the overall summary of individuals engaged with the
organization across multiple channels, including donations, volunteer shifts, and event attendance.
What can the consultant deliver to help them achieve this summary by channel?
A. Create a Role Hierarchy to summarize the number of Opportunity records associated with each user, and the
Campaign Memberships associated with the Primary Contact on the Opportunity by channel.
B. Create an Account Hierarchy to see the number of people related to each household, and their associated Contact
records with Campaign Memberships and Opportunities by channel.
C. Create a User Hierarchy to report by user with the Opportunity, Contact, and Campaign records owned representing
donation, volunteer, and event channels and their Campaign Memberships.
D. Create a Campaign Hierarchy to see the number of people associated with each donation, shift, and event, by
channel with Campaign Memberships.
Answer: D
Question: 146
A nonprofit organization is currently using Person Accounts in Salesforce. The organization now wants to use the
NPSP Household Account model instead and does not want system administrators to interact with anything related to
the Person Account model.
What should the consultant advise?
A. Export all Person Account data, then create a help ticket asking Salesforce to uninstall Person Accounts, then install
NPSP and reimport the data
B. Install NPSP in its Salesforce org and set the account model to Household Accounts and the record type to Person
Accounts
C. Apply for a new Salesforce NPSP org and request a license transfer, then migrate existing data from the current
system to the new Salesforce instance
D. Extract the Person Account data, uninstall Person Accounts, install NPSP and reimport the data.
Answer: C
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