Latest PDF of SDM_2002001050: SDM Certification

SDM Certification - NI Practice Test

SDM_2002001050 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam Details:
- Number of Questions: The number of questions in the SDM_2002001050 exam may vary, but typically it consists of around 60 to 70 multiple-choice and scenario-based questions.

- Time: Candidates are usually given 90 minutes to complete the exam.

Course Outline:
The SDM_2002001050 exam focuses on assessing the candidate's knowledge and skills related to SDM (Service Delivery Manager) certification. The course outline may cover the following key areas:

1. SDM Concepts and Framework:
- Understanding the role and responsibilities of a service delivery manager
- Exploring the service delivery lifecycle and its stages
- Understanding service strategy, design, transition, operation, and improvement
- Identifying key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Defining and documenting service level agreements (SLAs)
- Planning and designing service catalog and service offerings
- Identifying and managing service dependencies and risks

3. Service Delivery Operations:
- Implementing service delivery processes and procedures
- Managing service requests, incidents, and problems
- Monitoring service performance and ensuring service quality
- Managing customer relationships and expectations

4. Service Improvement and Optimization:
- Analyzing service performance metrics and KPIs
- Identifying areas for improvement and implementing service improvements
- Conducting service reviews and customer satisfaction surveys
- Continually optimizing service delivery processes and practices

Exam Objectives:
The objectives of the SDM_2002001050 exam typically include:
- Assessing the candidate's understanding of service delivery management concepts, principles, and best practices.
- Evaluating the candidate's ability to plan, design, and implement effective service delivery processes and procedures.
- Testing the candidate's knowledge and skills in managing service operations, including incident, problem, and change management.
- Assessing the candidate's ability to analyze service performance, identify areas for improvement, and implement service enhancements.

Exam Syllabus:
The specific exam syllabus for the SDM_2002001050 exam may include the following topics:

1. SDM Concepts and Framework:
- Introduction to service delivery management
- Service delivery lifecycle and stages
- IT service management frameworks (e.g., ITIL, COBIT)
- Key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and service catalogs
- Service design and documentation
- Managing service dependencies and risks

3. Service Delivery Operations:
- Service delivery processes and procedures
- Incident, problem, and change management
- Service monitoring and performance management
- Customer relationship management

4. Service Improvement and Optimization:
- Service performance metrics and KPIs
- Service improvement initiatives and projects
- Service reviews and customer satisfaction surveys
- Continual service improvement practices

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SDM_2002001050
SDM Certification - NI
https://killexams.com/pass4sure/exam-detail/SDM_2002001050
QUESTION: 152
Which of the following is included in the scope statement?
A. Cost baseline.
B. Project quality plan.
C. Project plan.
D. Project deliverables.
Answer: D
QUESTION: 153
You are under enormous pressure from the Customer to recover from delays in the
rollout which were not created by NSN only. Top NSN Management is also pushing you
to "think out of the box" and speed up installations. What's the best way to proceed?
A. Request more teams to make a work force even if they have a history of bad
performance . The situation is critical and requires concessions.
B. Instruct the installation teams to make "fast track" antenna line installations, put the
sites on air and come back later for clean up.
C. Demand Installation Teams to work in 3 shifts temporarily and meet the targets. Later
on come back for clean up.
D. Combine all alternatives that you can identify, list the risks in terms of impact to cost,
quality and acceptance. Share the plan and get "buy-in" from CT head. Try to minimize
the risks and execute the plan.
Answer: D
QUESTION: 154
What is NOT a risk response strategy?
A. Avoid.
B. Transfer.
C. Accept.
D. Report.
Answer: D
QUESTION: 155
When is the right moment to freeze the project scope considering the case life cycle ?
A. Before Gate 4.
B. During the Handover from business acquisition to project delivery phase (Gate 6 -
PTA).
C. During project execution.
D. At project closure.
Answer: B
QUESTION: 156
As part of the start-up activities the PM is defining a communication plan. What is the
content of such a plan?
A. Share of responsibility, project organisation chart and escalation process.
B. Employee list with phone numbers and e-mail addresses, CT/project organisation and
communication matrix.
C. Communication matrix, meeting practices, project reporting practices, documentation
needs and escalation process.
D. Employee list with phone numbers and e-mail addresses, subcontractor list and
customer addresses.
Answer: C
QUESTION: 157
If the project has accepted the supplier work and updated the progress tracking tool,
what is the next step for a project which is not using RTI 4.0 (Real Time Interface
version 4)?
A. Cost & Progress manager (EVM) updates SAP with the Billing Block release date.
B. Cost & Progress manager (EVM) updates SAP with the Goods Receipt date.
C. Logistics coordinator updates SAP with the Billing Block release date.
D. Logistics coordinator updates SAP with the Goods Receipt date.
Answer: D
QUESTION: 158
Which of the following statements about the project communication process is true ?
A. The project Communication Plan documents all meetings and the relevant
information exchanged from/to the customer (purpose, frequency, participants,
chairman, the MoM writer and its distribution list and format).
B. The project Communication Plan describes the information and communication needs
of the project stakeholders.
C. The project Communication Plan defines the project and site libraries (folder
structures and its contents).
D. The project Communication Plan documents all reporting (towards internal and
external stakeholders), indicating the purpose, the frequency, the data source and its
distribution (list and format).
Answer: B
QUESTION: 159
What is the duration of a Short Term Planning (STP) period?
A. 1 Month.
B. 6 Months.
C. 1 Quarter.
D. 1 Year.
Answer: B
QUESTION: 160
DELT-I is a metric that will deliver visibility of:
A. Average lead times of the invoicing process.
B. Average Telecom Implementation lead times.
C. Timely usage of IPM measuring average delay in key milestones updates.
D. Lead times between MS16 Implementation Ends and Internal Acceptance.
Answer: C

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SDM_2002001050 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

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