Latest PDF of Salesforce-Certified-Business-Analyst: Salesforce Certified Business Analyst

Salesforce Certified Business Analyst Practice Test

Salesforce-Certified-Business-Analyst exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam Specification: Salesforce Certified Business Analyst

Exam Name: Salesforce Certified Business Analyst
Exam Code: Not specified
Exam Duration: Not specified
Passing Score: Not specified
Exam Format: Multiple-choice, multiple-answer

Course Outline:

1. Introduction to Salesforce Business Analysis
- Understanding the role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and its capabilities
- Exploring the Salesforce business analysis lifecycle

2. Requirements Gathering and Documentation
- Techniques for gathering business requirements
- Analyzing and documenting requirements using standard templates and tools
- Collaborating with stakeholders to validate and prioritize requirements

3. Solution Design and Configuration
- Translating business requirements into Salesforce solution design
- Configuring Salesforce objects, fields, workflows, and automation
- Customizing user interfaces and creating reports and dashboards

4. Data Management and Integration
- Understanding data migration and data management best practices
- Performing data mapping, cleansing, and transformation
- Integrating Salesforce with external systems using APIs and integration tools

5. User Adoption and Training
- Developing user adoption strategies and change management plans
- Creating user training materials and conducting training sessions
- Monitoring and measuring user adoption and effectiveness of training

6. Salesforce Analytics and Reporting
- Utilizing Salesforce reporting and analytics features
- Designing and building custom reports and dashboards
- Analyzing data trends and making data-driven business decisions

Exam Objectives:

1. Understand the role and responsibilities of a Salesforce Business Analyst.
2. Gather and document business requirements using standard techniques and tools.
3. Design and configure Salesforce solutions based on business requirements.
4. Manage data and perform integrations with external systems.
5. Develop user adoption strategies and conduct user training.
6. Utilize Salesforce analytics and reporting features for data-driven decision-making.

Exam Syllabus:

Section 1: Introduction to Salesforce Business Analysis (15%)
- Role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and capabilities
- Salesforce business analysis lifecycle

Section 2: Requirements Gathering and Documentation (20%)
- Techniques for gathering business requirements
- Requirements analysis and documentation using standard templates and tools
- Stakeholder collaboration and requirements validation

Section 3: Solution Design and Configuration (25%)
- Translating business requirements into Salesforce solution design
- Configuration of Salesforce objects, fields, workflows, and automation
- Customization of user interfaces and creation of reports and dashboards

Section 4: Data Management and Integration (15%)
- Data migration and management best practices
- Data mapping, cleansing, and transformation
- Integration with external systems using APIs and integration tools

Section 5: User Adoption and Training (15%)
- User adoption strategies and change management planning
- Creation of user training materials and conducting training sessions
- Monitoring and measuring user adoption and training effectiveness

Section 6: Salesforce Analytics and Reporting (10%)
- Utilization of Salesforce reporting and analytics features
- Design and creation of custom reports and dashboards
- Data analysis and data-driven decision-making

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Salesforce-Certified-Business-Analyst PDF trial MCQs

Salesforce-Certified-Business-Analyst trial MCQs

Salesforce
Salesforce-Certified-Business-Analyst
Salesforce Certified Business Analyst
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-Business-Analyst
Question: 88
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
1. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
2. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
3. Include the overall perspective for acceptance criteria and the persona�s perspective for definition of done.
r: A
on: 89
ness analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they ar effectively.
hould the BA confirm about the user stories when completing this review? contain substantial details and focus on technical elements.
are dependent on related acceptance criteria and overlap with other use cases. can be easily prioritized and are small enough to estimate accurately.
r: C
on: 90
siness analyst (BA) at Universal Containers needs to gather information for their project including the st kes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to te the steps, and their level of morale as they move through the process.
licitation technique should the BA use? ney Mapping
ey /Questionnaire Focus Groups
r: A
Answe
Questi
A busi e
written
What s
1. They
2. They
3. They
Answe
Questi
The bu eps a
user ta comple
Which e
1. jour
2. Surv C.
Answe
Question: 91
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
1. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
2. Capability Model
3. Value Stream Map
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
1. Journey Map
ess Map
r: C
on: 93
oject team at Universal Containers has started to review the existing Salesforce manufacturing solution t option and a variety of customization including custom objects, custom fields, renamed standard fields.
hould the business analyst recommend to the project team to increase understanding when documenting ments, process and potential solutions?
ustomer terminology and language. ndustry terminology and language. alesforce terminology and language.
r: B
on: 94
here can an Admin unlock a user? Setup > Locked Users > Unlock
> Select user > Unlock
> Object Manager > Users > Select User > Unlock Users > Logins > Unlock Users
Heat Map
2. Proc
Answe
Questi
The pr hat has
low ad
What s require
1. Use c
2. Use i
3. Use S
Answe
Questi
From w A.
1. Users
2. Setup D.
Answer: B
Question: 95
From where can an Admin unlock a user?
1. Setup > Locked Users > Unlock
2. Users > Select user > Unlock
3. Setup > Object Manager > Users > Select User > Unlock
4. Users > Logins > Unlock Users
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
ability
em downtime
r: A
on: 97
sal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to vi ble solution in order to confirm the requirements.
licitation technique should the business analyst use to help the team meet its goal? otyping
nstorming ervation
r: A
on: 98
ail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items he general manager has asked IT to configure tablets for the sales clerks so they can move freely aroun assist customers.
eam writes a functional requirement:
User adoption
Scal
Syst
Answe
Questi
Univer sualize
a possi
Which e
1. Prot
2. Brai
3. Obs
Answe
Questi
One ret in the
store. T d the
store to
The IT t
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
1. As a sales clerk, I want to see item availability and locations to help customers find items.
2. As a general manager, I want sales clerks to have tablets so they can help customers find items.
3. As a customer, I want sales clerks to have access to item availability to help them find items.
Answer: A
Question: 99
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
1. Definition of done
2. User persona
3. Acceptance criteria
r: C
on: 100
here can an Admin unlock a user? Setup > Locked Users > Unlock
> Select user > Unlock
> Object Manager > Users > Select User > Unlock Users > Logins > Unlock Users
r: B
on: 101
here can an Admin unlock a user? Setup > Locked Users > Unlock
> Select user > Unlock
> Object Manager > Users > Select User > Unlock Users > Logins > Unlock Users
r: B
on: 102
sal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to w
Answe
Questi
From w A.
1. Users
2. Setup D.
Answe
Questi
From w A.
1. Users
2. Setup D.
Answe
Questi
Univer rite user
stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC�s customers?
1. Shadowing
2. Interviewing
3. Behavioral
Answer: B

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