Latest PDF of Service-Cloud-Consultant: Salesforce Certified Service cloud consultant

Salesforce Certified Service cloud consultant Practice Test

Service-Cloud-Consultant test Format | Course Contents | Course Outline | test Syllabus | test Objectives

Course Outline: Salesforce Certified Service Cloud Consultant

I. Introduction to Salesforce Service Cloud
A. Overview of Salesforce Service Cloud features and capabilities
B. Service Cloud architecture and components
C. Understanding the role of a Service Cloud consultant

II. Service Cloud Implementation Strategies
A. Defining service objectives and requirements
B. Designing service processes and workflows
C. Planning for data migration and integration

III. Service Cloud Data Model and Configuration
A. Understanding standard and custom objects in Service Cloud
B. Configuring case management and queues
C. Implementing entitlements and service contracts

IV. Salesforce Knowledge Management
A. Configuring and managing knowledge articles
B. Implementing knowledge article versioning and translation
C. Enabling knowledge base search and article recommendations

V. Omni-Channel and Service Console
A. Setting up Omni-Channel routing and work distribution
B. Configuring Service Console for efficient agent productivity
C. Customizing console components and layouts

VI. Service Cloud Automation
A. Designing and implementing service workflows
B. Utilizing process builder and flow for automation
C. Implementing service-level agreements (SLAs)

VII. Salesforce CTI Integration
A. Integrating telephony systems with Service Cloud
B. Configuring softphone functionality and screen pops
C. Implementing call center analytics and reporting

VIII. Service Cloud Analytics and Reporting
A. Creating service reports and dashboards
B. Analyzing service performance and customer satisfaction
C. Utilizing Einstein Analytics for service insights

Exam Objectives:
- Understand the features and capabilities of Salesforce Service Cloud
- Design and implement Service Cloud solutions based on business requirements
- Configure and customize Service Cloud components, such as cases, entitlements, and knowledge management
- Set up Omni-Channel routing and optimize agent productivity with Service Console
- Automate service processes using workflows, process builder, and flow
- Integrate telephony systems with Service Cloud for CTI functionality
- Create and analyze service reports and dashboards
- Demonstrate knowledge of best practices and industry standards for Service Cloud implementation

Syllabus:
The syllabus for the Salesforce Certified Service Cloud Consultant course will cover the following topics:
- Introduction to Salesforce Service Cloud
- Service Cloud Implementation Strategies
- Service Cloud Data Model and Configuration
- Salesforce Knowledge Management
- Omni-Channel and Service Console
- Service Cloud Automation
- Salesforce CTI Integration
- Service Cloud Analytics and Reporting

100% Money Back Pass Guarantee

Service-Cloud-Consultant PDF demo Questions

Service-Cloud-Consultant demo Questions

Service-Cloud-Consultant Dumps Service-Cloud-Consultant Braindumps
Service-Cloud-Consultant test questions Service-Cloud-Consultant practice questions Service-Cloud-Consultant real Questions
Salesforce
Service-Cloud-Consultant
Salesforce Certified Service cloud consultant
https://killexams.com/pass4sure/exam-detail/Service-Cloud-Consultant
Question: 166
Which search mechanism should be used to find case comments from within the lightning service console?
1. Search utility component
2. Comment search component
3. Comments list view
4. Global search
Answer: D
Question: 167
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
1. customer satisfaction Survey
2. Customer Purchase History
3. Customer Support Requests
4. Net promoter Score
5. Service Level Agreement
Answer: A,B,D
Question: 168
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem?
1. Configure Case Assignment Rules to use Queues.
2. Configure Omni-Channel Routing Model as Most Available.
3. Configure Case Assignment Rules to use Users.
4. Configure Omni-Channel Routing Model as Least Active.
Answer: B
Question: 169
A company wants to publish knowledge articles to its customer community. The articles should be organized for easy navigation by community members.
What should a consultant recommend?
1. Define data categories with custom visibility.
2. Define article types with public sharing settings.
3. Define syllabus for each knowledge article.
4. Define a custom field to identify the subject.
Answer: A,B,D
Question: 170
A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for easy navigation by Community members .
What should a Consultant recommend?
1. Define Article Types with Public Sharing Settings.
2. Define Data Categories with Custom Visibility.
3. Define syllabus for each Knowledge article.
4. Define a Custom Field to identify the Subject.
Answer: C
Question: 171
UC has two customer service contact centers and each focuses on a specific product line. Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction .
What can a consultant recommend to accomplish these objectives? Choose 2 answers.
1. Implement a customer self-service portal
2. Enable agents to transfer calls to other agents
3. Cross-train agents on both product lines
4. Prioritize customer calls based on their SLA
Answer: A,C
Question: 172
A manager would like information on the knowledge base searches conducted by customers and call center agents . Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
1. Knowledge search query with no results.
2. Knowledge articles with the lowest rating.
3. Number of knowledge articles in each data category.
4. Knowledge articles created by call center agents.
Answer: A,B
Question: 173
The Service Manager at universal Containers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?
1. Create an article action for each record type and assign them to each team based on their product specialization
2. Create a permission set for each record type and assign them to each team based on their product specialization
3. Create a page layout for each article type and assign them to each team based on their product specialization
4. Create a data category for each product and assign them to each team bases on their product specialization
Answer: D
Question: 174
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology.
Which two benefits can be expected from KCS adoption? Choose 2 answers
1. A knowledge article life cycle that is implemented correctly the first time and does not need to change
2. Reduced first contact resolution
3. A knowledge article life cycle that evolves based on usage and demand
4. Reduced issue resolution time
Answer: B,D
Question: 175
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?
1. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.
2. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.
3. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
4. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a
.zip for import.
Answer: D
Question: 176
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?
1. Deploy the configured and tested app to production, update the agent�s profile to view the app and take away access to the old app.
2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
4. Configure the new app m developer org and use an unmanaged package to deploy to production.
Answer: D
Question: 177
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
1. Omni-Channel Utility Component
2. Cases report sorted by Rep and Case Owner
3. Cases report sorted by Rep and Case CreatedDate
4. Omni-Channel Supervisor tab
Answer: D
Question: 178
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page . How can this be achieved?
1. Customer view of case tab
2. Custom Visual force page
3. Custom report
4. Custom related list
Answer: B
Question: 179
Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record .
What should a consultant recommend as part of the solution?
1. An outbound message to a middleware platform to provide map details
2. A mashup integration on the Account page to a third-party mapping service
3. A Web Service call-out that retrieves map details from the backend system
4. A custom tab of type URL that displays a map image of customer location
Answer: B
Question: 180
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer�s problem via the call center.
What functionality should a consultant recommend to satisfy the UC�s need?
1. omni Channel
2. Contact Request
3. Field Service
4. Mobile Connect
Answer: C

Killexams VCE test Simulator 3.0.9

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. Service-Cloud-Consultant Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice questions Q&A while you are travelling or visiting somewhere. It is best to Practice Service-Cloud-Consultant test Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from real Salesforce Certified Service cloud consultant exam.

Killexams Online Test Engine Test Screen

Killexams Online Test Engine Progress Chart

Killexams Online Test Engine Test History Graph

Killexams Online Test Engine Performance History

Killexams Online Test Engine Result Details

Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. Service-Cloud-Consultant Test Engine is updated on daily basis.

Dont Miss these Service-Cloud-Consultant TestPrep before you decide to go for real exam.

At killexams.com, our Exam Cram are a must for passing the Salesforce Service-Cloud-Consultant exam. We have gathered real test Service-Cloud-Consultant questions that are updated and exactly replica of the real exam, and they have been checked by industry specialists. For those who do not have time to research Service-Cloud-Consultant ebooks, simply sign up and obtain the quickest Service-Cloud-Consultant Exam Questions and get ready for the exam.

Latest 2025 Updated Service-Cloud-Consultant Real test Questions

Preparing for the Salesforce Service-Cloud-Consultant test is not an easy task with just relying on traditional textbooks or free online resources. The real Service-Cloud-Consultant test contains many challenging questions that can confuse and cause failure. killexams.com has addressed this issue by providing authentic Service-Cloud-Consultant test questions in the form of PDFs and VCE test simulator. You can start by downloading the 100% free Service-Cloud-Consultant test questions to evaluate the quality of the Service-Cloud-Consultant test material before registering for the full version. Although there are many Service-Cloud-Consultant test material providers available online, most of them offer outdated and invalid Service-Cloud-Consultant test questions. It is essential to search for a legitimate and up-to-date Service-Cloud-Consultant test material provider on the internet. Instead of wasting your time on studying invalid content, we recommend trusting killexams.com. You can visit killexams.com and obtain free demo Service-Cloud-Consultant test questions to experience the quality of the test material. Then, register and get a three-month account to obtain the latest and authentic Service-Cloud-Consultant test material, including real Service-Cloud-Consultant test questions and answers. You should also obtain the Service-Cloud-Consultant VCE test simulator to practice and prepare for the exam.

Killexams Review | Reputation | Testimonials | Customer Feedback

Killexams.com covers everything in the Service-Cloud-Consultant exam, and using their real test questions, passing with less stress is a lot easier. The range of syllabus covered is huge, and without a proven strategy, some things can fall through the cracks. However, killexams.com has helped me cover everything, and I highly recommend their guide to all students preparing for the Service-Cloud-Consultant exam.
Shahid nazir [2025-5-7]

Before starting my private IT enterprise, I needed Service-Cloud-Consultant certification to enhance my business. I took admission for Service-Cloud-Consultant certification and attended lectures, but I did not understand anything. After searching for a solution, I found Killexams.com, where I learned everything I needed to know. I also passed my Service-Cloud-Consultant test with excellent marks, which is a testament to the effectiveness of Killexams.com.
Lee [2025-6-14]

Before, I used to lack confidence in taking exams. But, with Service-Cloud-Consultant Preparation from killexams.com, I am now fully prepared and confident in passing my exams. I would suggest anyone who feels unsure or lacks confidence in their exam-taking abilities to register with killexams.com and start preparing. Eventually, you will feel confident too.
Richard [2025-6-9]

More Service-Cloud-Consultant testimonials...

Service-Cloud-Consultant Exam

User: Helen*****

When I could not find any study materials for the service-cloud-consultant exam, I purchased killexams.com, and it turned out to be better than any book because it provides real test questions. I highly recommend it to anyone planning to take the service-cloud-consultant exam.

User: Trinidad*****

Leading a ship or piloting a plane both require skilled captains or pilots. For me, Killexams.com acted as my captain or pilot, guiding me in the right direction before my service-cloud-consultant exam. It was their directions and guidance that helped me stay on track and achieve success. Passing my service-cloud-consultant test was a moment of glory for which I will always be grateful to this online study center.

User: Peter*****

I am pleased to report that Killexams.com lives up to the claims they make. They provide real test questions, and the test simulator works perfectly. Their bundle includes everything they promised, and their customer service is reliable (I had some payment issues, but it turned out to be my fault). Overall, this is an excellent product, and I never thought I could achieve such a high score on my service-cloud-consultant exam. Thank you, Killexams.com.

User: Siti*****

I have been using Killexams.com for a while on all my tests, and last week I passed the SERVICE-CLOUD-CONSULTANT test with outstanding marks. The material passed all my doubts and troubles, and I appreciate the stable and reliable material they provide.

User: Leo*****

I am thrilled to report that I topped the SERVICE-CLOUD-CONSULTANT exam, and all the questions on the test were from killexams.com. Their material was a tremendous help, guiding me through the test preparation process and leading to my success. It allowed me to attempt all the questions with confidence and precision, ensuring my 100% success.

Service-Cloud-Consultant Exam

Question: Which website provides latest real questions?
Answer: No doubt, killexams.com is the best practice questions website that provides the latest and up-to-date practice test. It also offers the latest VCE test simulator to practice exams.

Question: What is difference in PDF and VCE?
Answer: Killexams provide two types of files to study Service-Cloud-Consultant test prep. PDF and VCE files. Service-Cloud-Consultant PDF and VCE use the same pool of questions. These Service-Cloud-Consultant test questions are taken from real test sources, that's why these Service-Cloud-Consultant test questions are sufficient to read and pass the exam. Our team keep on checking update and keep the Service-Cloud-Consultant questions up to date.

Question: Do you recommend me to use this great source of the latest dumps?
Answer: Yes, we highly recommend these Service-Cloud-Consultant questions to memorize before you go for the real test because this Service-Cloud-Consultant examcollection contains to date and 100% valid Service-Cloud-Consultant examcollection with a new syllabus.

Question: Where can I find free Service-Cloud-Consultant test questions and questions?
Answer: Killexams online account is the best place where you can obtain up-to-date and latest Service-Cloud-Consultant test prep questions. Killexams recommend these Service-Cloud-Consultant questions to memorize before you go for the real test because this Service-Cloud-Consultant examcollection contains to date and 100% valid Service-Cloud-Consultant examcollection with the new syllabus. Killexams has provided the shortest Service-Cloud-Consultant questions for busy people to pass Service-Cloud-Consultant test without reading massive course books. If you go through these Service-Cloud-Consultant questions, you are more than ready to take the test. We recommend taking your time to study and practice Service-Cloud-Consultant practice questions until you are sure that you can answer all the questions that will be asked in the real Service-Cloud-Consultant exam. For a full version of Service-Cloud-Consultant test prep, visit killexams.com and register to obtain the complete examcollection of Service-Cloud-Consultant test test prep. These Service-Cloud-Consultant test questions are taken from real test sources, that's why these Service-Cloud-Consultant test questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Service-Cloud-Consultant questions are sufficient to pass the exam.

Question: I want to pay in my local currency, Can I do it?
Answer: Yes, you can buy test products in your local currency. After adding your test to the cart, you will see the payment screen where you can select your local currency. Our banking system usually charges in your local currency even our base currency is USD.

References

Frequently Asked Questions about Killexams Practice Tests

My Service-Cloud-Consultant test is tomorrow, How can you help?
Killexams recommend these Service-Cloud-Consultant questions to memorize before you go for the real test because this Service-Cloud-Consultant examcollection contains to date and 100% valid Service-Cloud-Consultant examcollection with the new syllabus. Killexams has provided the shortest Service-Cloud-Consultant practice questions for busy people to pass Service-Cloud-Consultant test without reading massive course books. If you go through these Service-Cloud-Consultant questions, you are more than ready to take the test. We recommend taking your time to study and practice Service-Cloud-Consultant test practice questions until you are sure that you can answer all the questions that will be asked in the real Service-Cloud-Consultant exam. For a full version of Service-Cloud-Consultant brainpractice questions, visit killexams.com and register to obtain the complete examcollection of Service-Cloud-Consultant test brainpractice questions. These Service-Cloud-Consultant test questions are taken from real test sources, that\'s why these Service-Cloud-Consultant test questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Service-Cloud-Consultant practice questions are sufficient to pass the exam.

Can I share my killexams account information with my friends?
We do not recommend sharing the account information and files. You should have the private account that you use for your certification test preparation. That account is used for your communication with support and guidance. Your friends should get their private login. Also, killexams.com automatic duplication login detection disables the account.

How many test I should take with killexams test simulator?
You should keep on testing over and over until you get 100% marks.

Is Killexams.com Legit?

Yes, Killexams is 100% legit plus fully trustworthy. There are several characteristics that makes killexams.com realistic and legit. It provides current and completely valid test dumps including real exams questions and answers. Price is small as compared to almost all services on internet. The Q&A are up to date on common basis through most latest brain dumps. Killexams account structure and device delivery is really fast. Document downloading is definitely unlimited and incredibly fast. Aid is available via Livechat and Contact. These are the characteristics that makes killexams.com a robust website that offer test dumps with real exams questions.

Other Sources

Which is the best testprep site of 2025?

There are several Q&A provider in the market claiming that they provide Real test Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2025 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf obtain sites or reseller sites. That is why killexams update test Q&A with the same frequency as they are updated in Real Test. Testprep provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain examcollection of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your test Fast with improvement in your knowledge about latest course contents and topics, We recommend to obtain PDF test Questions from killexams.com and get ready for real exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in Q&A will be provided in your obtain Account. You can obtain Premium test questions files as many times as you want, There is no limit.

Killexams.com has provided VCE practice questions Software to Practice your test by Taking Test Frequently. It asks the Real test Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take real Test. Go register for Test in Test Center and Enjoy your Success.

100% Money Back Pass Guarantee

Back to List

Social Profiles

Salesforce Certified Service cloud consultant Practice Test

Service-Cloud-Consultant test Format | Course Contents | Course Outline | test Syllabus | test Objectives

100% Money Back Pass Guarantee

Service-Cloud-Consultant PDF demo Questions

Service-Cloud-Consultant demo Questions

Killexams VCE test Simulator 3.0.9

Dont Miss these Service-Cloud-Consultant TestPrep before you decide to go for real exam.

Latest 2025 Updated Service-Cloud-Consultant Real test Questions

Tags

Killexams Review | Reputation | Testimonials | Customer Feedback

Service-Cloud-Consultant Exam

Service-Cloud-Consultant Exam

References

Frequently Asked Questions about Killexams Practice Tests

Is Killexams.com Legit?

Other Sources

Which is the best testprep site of 2025?

Important Links for best testprep material

100% Money Back Pass Guarantee

Social Profiles