Latest PDF of Service-Cloud-Consultant: Salesforce Certified Service cloud consultant

Salesforce Certified Service cloud consultant Practice Test

Service-Cloud-Consultant test Format | Course Contents | Course Outline | test Syllabus | test Objectives

Course Outline: Salesforce Certified Service Cloud Consultant

I. Introduction to Salesforce Service Cloud
A. Overview of Salesforce Service Cloud features and capabilities
B. Service Cloud architecture and components
C. Understanding the role of a Service Cloud consultant

II. Service Cloud Implementation Strategies
A. Defining service objectives and requirements
B. Designing service processes and workflows
C. Planning for data migration and integration

III. Service Cloud Data Model and Configuration
A. Understanding standard and custom objects in Service Cloud
B. Configuring case management and queues
C. Implementing entitlements and service contracts

IV. Salesforce Knowledge Management
A. Configuring and managing knowledge articles
B. Implementing knowledge article versioning and translation
C. Enabling knowledge base search and article recommendations

V. Omni-Channel and Service Console
A. Setting up Omni-Channel routing and work distribution
B. Configuring Service Console for efficient agent productivity
C. Customizing console components and layouts

VI. Service Cloud Automation
A. Designing and implementing service workflows
B. Utilizing process builder and flow for automation
C. Implementing service-level agreements (SLAs)

VII. Salesforce CTI Integration
A. Integrating telephony systems with Service Cloud
B. Configuring softphone functionality and screen pops
C. Implementing call center analytics and reporting

VIII. Service Cloud Analytics and Reporting
A. Creating service reports and dashboards
B. Analyzing service performance and customer satisfaction
C. Utilizing Einstein Analytics for service insights

Exam Objectives:
- Understand the features and capabilities of Salesforce Service Cloud
- Design and implement Service Cloud solutions based on business requirements
- Configure and customize Service Cloud components, such as cases, entitlements, and knowledge management
- Set up Omni-Channel routing and optimize agent productivity with Service Console
- Automate service processes using workflows, process builder, and flow
- Integrate telephony systems with Service Cloud for CTI functionality
- Create and analyze service reports and dashboards
- Demonstrate knowledge of best practices and industry standards for Service Cloud implementation

Syllabus:
The syllabus for the Salesforce Certified Service Cloud Consultant course will cover the following topics:
- Introduction to Salesforce Service Cloud
- Service Cloud Implementation Strategies
- Service Cloud Data Model and Configuration
- Salesforce Knowledge Management
- Omni-Channel and Service Console
- Service Cloud Automation
- Salesforce CTI Integration
- Service Cloud Analytics and Reporting

100% Money Back Pass Guarantee

Service-Cloud-Consultant PDF demo Questions

Service-Cloud-Consultant demo Questions

Service-Cloud-Consultant Dumps
Service-Cloud-Consultant Braindumps
Service-Cloud-Consultant Real Questions
Service-Cloud-Consultant Practice Test
Service-Cloud-Consultant real Questions
Salesforce
Service-Cloud-Consultant
Salesforce Certified Service cloud consultant
https://killexams.com/pass4sure/exam-detail/Service-Cloud-Consultant
Question: 166
Which search mechanism should be used to find case comments from within the lightning service console?
A. Search utility component
B. Comment search component
C. Comments list view
D. Global search
Answer: D
Question: 167
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer
loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. customer satisfaction Survey
B. Customer Purchase History
C. Customer Support Requests
D. Net promoter Score
E. Service Level Agreement
Answer: A,B,D
Question: 168
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed
unevenly across the team.
What should the consultant recommend to address this problem?
A. Configure Case Assignment Rules to use Queues.
B. Configure Omni-Channel Routing Model as Most Available.
C. Configure Case Assignment Rules to use Users.
D. Configure Omni-Channel Routing Model as Least Active.
Answer: B
Question: 169
A company wants to publish knowledge articles to its customer community. The articles should be organized for easy
navigation by community members.
What should a consultant recommend?
A. Define data categories with custom visibility.
B. Define article types with public sharing settings.
C. Define subjects for each knowledge article.
D. Define a custom field to identify the subject.
Answer: A,B,D
Question: 170
A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for
easy navigation by Community members .
What should a Consultant recommend?
A. Define Article Types with Public Sharing Settings.
B. Define Data Categories with Custom Visibility.
C. Define subjects for each Knowledge article.
D. Define a Custom Field to identify the Subject.
Answer: C
Question: 171
UC has two customer service contact centers and each focuses on a specific product line. Each contact center has a
varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without
compromising customer satisfaction .
What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Implement a customer self-service portal
B. Enable agents to transfer calls to other agents
C. Cross-train agents on both product lines
D. Prioritize customer calls based on their SLA
Answer: A,C
Question: 172
A manager would like information on the knowledge base searches conducted by customers and call center agents .
Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
A. Knowledge search query with no results.
B. Knowledge articles with the lowest rating.
C. Number of knowledge articles in each data category.
D. Knowledge articles created by call center agents.
Answer: A,B
Question: 173
The Service Manager at universal Containers manages three teams. Each team provides support for the specific
product. Agents have concerns about seeing search results for other products when searching the knowledge base. The
service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?
A. Create an article action for each record type and assign them to each team based on their product specialization
B. Create a permission set for each record type and assign them to each team based on their product specialization
C. Create a page layout for each article type and assign them to each team based on their product specialization
D. Create a data category for each product and assign them to each team bases on their product specialization
Answer: D
Question: 174
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a
Knowledge-Centered Support (KCS) methodology.
Which two benefits can be expected from KCS adoption? Choose 2 answers
A. A knowledge article life cycle that is implemented correctly the first time and does not need to change
B. Reduced first contact resolution
C. A knowledge article life cycle that evolves based on usage and demand
D. Reduced issue resolution time
Answer: B,D
Question: 175
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their
current database.
Which factor should a Consultant consider as part of the migration strategy?
A. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any
article field types.
B. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent
any loss of data.
C. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its
structure and content.
D. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a
.zip for import.
Answer: D
Question: 176
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is
concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?
A. Deploy the configured and tested app to production, update the agent�s profile to view the app and take away
access to the old app.
B. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and
training.
C. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system
only goes down once.
D. Configure the new app m developer org and use an unmanaged package to deploy to production.
Answer: D
Question: 177
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the
Lightning Service Console?
A. Omni-Channel Utility Component
B. Cases report sorted by Rep and Case Owner
C. Cases report sorted by Rep and Case CreatedDate
D. Omni-Channel Supervisor tab
Answer: D
Question: 178
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page .
How can this be achieved?
A. Customer view of case tab
B. Custom Visual force page
C. Custom report
D. Custom related list
Answer: B
Question: 179
Universal Containers would like to provide their contact center agents with a map image of their customers location
based on the Shipping Address of their Account Record .
What should a consultant recommend as part of the solution?
A. An outbound message to a middleware platform to provide map details
B. A mashup integration on the Account page to a third-party mapping service
C. A Web Service call-out that retrieves map details from the backend system
D. A custom tab of type URL that displays a map image of customer location
Answer: B
Question: 180
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer�s
problem via the call center.
What functionality should a consultant recommend to satisfy the UC�s need?
A. omni Channel
B. Contact Request
C. Field Service
D. Mobile Connect
Answer: C

Killexams VCE test Simulator 3.0.9

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. Service-Cloud-Consultant Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice questions Questions and Answers while you are travelling or visiting somewhere. It is best to Practice Service-Cloud-Consultant test Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from real Salesforce Certified Service cloud consultant exam.

Killexams Online Test Engine Test Screen

Killexams Online Test Engine Progress Chart

Killexams Online Test Engine Test History Graph

Killexams Online Test Engine Performance History

Killexams Online Test Engine Result Details

Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. Service-Cloud-Consultant Test Engine is updated on daily basis.

Unlimited get Service-Cloud-Consultant Exam Cram and Mock Exam

Although most of their successful clients don't bother to send feedback, reviews help others. Killexams.com updates their Service-Cloud-Consultant Question Bank regularly by adding the latest, valid, and up-to-date questions to their Service-Cloud-Consultant Free test PDF and removing outdated questions. This ensures that they maintain a high-quality pool of Service-Cloud-Consultant questions that help you get top marks in the exam.

Latest 2025 Updated Service-Cloud-Consultant Real test Questions

At killexams.com, we offer the most recent, authentic, and updated Salesforce Salesforce Certified Service cloud consultant dumps that are necessary to pass the Service-Cloud-Consultant exam, which is a requirement to advance your position as a professional in your organization. Our objective is to help individuals pass the Service-Cloud-Consultant test on their first attempt, which is why our Service-Cloud-Consultant Mock Exam remains at the top all the time. We owe our success to our customers who trust our TestPrep and VCE for their real Service-Cloud-Consultant exam. Killexams.com is the best in providing real Service-Cloud-Consultant test questions, and we always keep our Service-Cloud-Consultant Study Guides up-to-date. Passing the real Salesforce Service-Cloud-Consultant test is not an easy task to accomplish by using only Service-Cloud-Consultant textbooks or free Study Guides available on the internet. There are various scenarios and tricky questions that can confuse the candidate during the Service-Cloud-Consultant exam. That's where killexams.com comes in by providing real Service-Cloud-Consultant Exam Cram in the form of TestPrep and VCE test simulator. To try it out, you can get our completely free Service-Cloud-Consultant Study Guides before registering for the full version of Service-Cloud-Consultant Exam Cram. You can verify the quality of Practice Test and also get special discount coupons. Many Mock Exam providers are available online, but most of them offer outdated Service-Cloud-Consultant Mock Exam. To ensure that you get the most reliable and trustworthy Service-Cloud-Consultant Study Guides provider online, we recommend that you come to killexams.com. Don't waste your money by choosing unreliable sources. Instead, get our completely free Service-Cloud-Consultant Study Guides and test the demo questions. If you are satisfied, register and get three months of access to get the latest and valid Service-Cloud-Consultant Mock Exam, which includes real test questions and answers. You can also get Service-Cloud-Consultant VCE test simulator to prepare for the exam.

Killexams Review | Reputation | Testimonials | Customer Feedback

Passing the Service-Cloud-Consultant test was incredibly tough for me, but killexams.com helped me gain composure and prepare with their Service-Cloud-Consultant Practice Tests. The Service-Cloud-Consultant test simulator was very useful, and I was able to pass the test and get promoted in my company.
Martha nods [2025-5-5]

I'm thrilled to announce that I passed the Service-Cloud-Consultant test with flying colors, scoring 97%, thanks to killexams.com. I commend the excellent work of the killexams.com team for providing such a remarkable study dump. Keep up the great work! I'll be using your product for my next exam. Regards from Emma in the Big Apple.
Richard [2025-6-19]

Our thoughts are as important as the clothes we wear every day, and we must learn to choose them wisely. If we want to achieve great things in life, we must work hard to understand our inner power. Thanks to killexams.com, I was able to discover my potential and excel in the Service-Cloud-Consultant exam. Their program is fantastic and made my life so much easier.
Shahid nazir [2025-6-22]

More Service-Cloud-Consultant testimonials...

Service-Cloud-Consultant Exam

User: Nikol*****

If you want to change your destiny and ensure that happiness is your destiny, you need to work hard. Working hard alone may not be enough to secure your future; you need direction to guide you towards the right path. Killexams.com has become my path to success for my exams, as it leads me towards my goals. My future is to get the right grades, and with the help of Killexams.com and its teachers, my coaching was so good that I could not possibly fail in my SERVICE-CLOUD-CONSULTANT exam.

User: Senya*****

Preparing for the service-cloud-consultant test can be a daunting process, and without proper guidance, there is a high probability of failure. However, with the great service-cloud-consultant study guide, individuals are provided with comprehensive information that not only complements their education but also offers a high chance of success. Thanks to this remarkable software, I was able to score 92 out of 100 on the exam, and I am confident it will not let anyone down.

User: Lina*****

Thanks to the Questions and Answers provided by Killexams.com, I passed the service-cloud-consultant certification with ease. However, it is essential to note that preparing for the test requires more than just memorizing the questions and answers. You need to be adequately prepared for any surprises that may arise during the exam. Nonetheless, I found the Questions and Answers to be extremely helpful.

User: Vyachesl*****

I purchased Killexams.com SERVICE-CLOUD-CONSULTANT preparation pack and passed the test with ease. Everything was exactly as they promised. The test experience was smooth, and I had no issues to report. Thanks, Killexams.com!

User: Mitya*****

I am extremely grateful to Killexams for providing me with such beneficial practice questions for my SERVICE-CLOUD-CONSULTANT exam. The content was data-rich and exactly what I needed for my coaching. It boosted my confidence and gave me the self-assurance I needed to excel in my exam. The practice questions were so close to the real test questions that I was able to complete the test in just 95 minutes, despite being a non-native English speaker. I am thankful for the great practice questions that you provided me with.

Service-Cloud-Consultant Exam

Question: Where I can find Service-Cloud-Consultant test course contents?
Answer: Complete Service-Cloud-Consultant test objectives information is provided at killexams.com at Service-Cloud-Consultant test page. Service-Cloud-Consultant Syllabus, Service-Cloud-Consultant test Course Contents, Service-Cloud-Consultant test Objective, and other test information are provided on the Service-Cloud-Consultant test page. It will greatly help you to go through complete course contents and register at killexams to get the full version of Service-Cloud-Consultant dumps.

Question: Where am I able to find exact questions for knowledge of Service-Cloud-Consultant exam?
Answer: You can get exact Service-Cloud-Consultant questions that boost your knowledge. These Service-Cloud-Consultant test questions are taken from real test sources, that's why these Service-Cloud-Consultant test questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Service-Cloud-Consultant questions are sufficient to pass the exam.

Question: I want dumps for Service-Cloud-Consultant exam, Is it the right place?
Answer: Killexams.com is the right place to get the latest and up-to-date Service-Cloud-Consultant questions that work great in the real Service-Cloud-Consultant test. These Service-Cloud-Consultant questions are carefully collected and included in Service-Cloud-Consultant question bank. You can register at killexams and get the complete question bank. Practice with Service-Cloud-Consultant test simulator and get Good Marks in the exam.

Question: How many times I can get Service-Cloud-Consultant dumps from my account?
Answer: There is no limit. You can get your Service-Cloud-Consultant test files an unlimited number of times. During the account validity period, you will be able to get your practice questions without any further payment and there is no get limit. If there will be any update done in the test you have, it will be copied in your MyAccount get section and you will be informed by email.

Question: Where am I able to locate Free Service-Cloud-Consultant practice questions and questions?
Answer: When you visit the killexams Service-Cloud-Consultant test page, you will be able to get Service-Cloud-Consultant free questions questions. You can also go to https://killexams.com/demo-download/Service-Cloud-Consultant.pdf to get Service-Cloud-Consultant demo questions. After review visit and register to get the complete question bank of Service-Cloud-Consultant test test prep. These Service-Cloud-Consultant test questions are taken from real test sources, that's why these Service-Cloud-Consultant test questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Service-Cloud-Consultant questions are enough to pass the exam.

References

Frequently Asked Questions about Killexams Practice Tests

What happens if I fail the Service-Cloud-Consultant exam?
First of all, if you read and memorize all Service-Cloud-Consultant practice questions and practice with the VCE test simulator, you will surely pass your exam. But in case, you fail the test you can get the new test in replacement of the present test or refund. You can further check details at https://killexams.com/pass-guarantee

It is one hour and I still did not received my login details after purchase, why?
It is normal. Sometimes, your order is marked for manual verification. This due to high security. Orders from some countries are checked through strict security. If our bank\'s automatic security needs intensive verification of the order, it takes more time. Some time customer\'s payment bank does not allow the transaction and needs the customer to contact the bank before the transaction is allowed to go through. That takes much time.

What\\'s the simplest way to pass Service-Cloud-Consultant exam?
The easiest, simplest, and fastest way to pass the Service-Cloud-Consultant test is to take Service-Cloud-Consultant practice questions from killexams.com and practice over and over. Go to the killexams.com website, register, and get the full Service-Cloud-Consultant test version with a complete Service-Cloud-Consultant question bank. Memorize all the questions and practice with the test simulator again and again. You will be ready for the real Service-Cloud-Consultant test within 24 hours.

Is Killexams.com Legit?

Absolutely yes, Killexams is 100 percent legit and fully well-performing. There are several benefits that makes killexams.com realistic and straight. It provides recent and totally valid test dumps filled with real exams questions and answers. Price is very low as compared to the majority of the services online. The Questions and Answers are up graded on typical basis with most recent brain dumps. Killexams account make and products delivery is incredibly fast. Computer file downloading will be unlimited and fast. Support is available via Livechat and E mail. These are the features that makes killexams.com a robust website which provide test dumps with real exams questions.

Other Sources

Which is the best testprep site of 2025?

There are several Questions and Answers provider in the market claiming that they provide Real test Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2025 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf get sites or reseller sites. That is why killexams update test Questions and Answers with the same frequency as they are updated in Real Test. Testprep provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain question bank of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your test Fast with improvement in your knowledge about latest course contents and topics, We recommend to get PDF test Questions from killexams.com and get ready for real exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in Questions and Answers will be provided in your get Account. You can get Premium test questions files as many times as you want, There is no limit.

Killexams.com has provided VCE practice questions Software to Practice your test by Taking Test Frequently. It asks the Real test Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take real Test. Go register for Test in Test Center and Enjoy your Success.

100% Money Back Pass Guarantee

Back to List

Social Profiles

Salesforce Certified Service cloud consultant Practice Test

Service-Cloud-Consultant test Format | Course Contents | Course Outline | test Syllabus | test Objectives

100% Money Back Pass Guarantee

Service-Cloud-Consultant PDF demo Questions

Service-Cloud-Consultant demo Questions

Killexams VCE test Simulator 3.0.9

Unlimited get Service-Cloud-Consultant Exam Cram and Mock Exam

Latest 2025 Updated Service-Cloud-Consultant Real test Questions

Tags

Killexams Review | Reputation | Testimonials | Customer Feedback

Service-Cloud-Consultant Exam

Service-Cloud-Consultant Exam

References

Frequently Asked Questions about Killexams Practice Tests

Is Killexams.com Legit?

Other Sources

Which is the best testprep site of 2025?

Important Links for best testprep material

100% Money Back Pass Guarantee

Social Profiles