Latest PDF of Servicenow-CIS-ITSM: Certified Implementation Specialist IT Service Management

Certified Implementation Specialist IT Service Management Practice Test

Servicenow-CIS-ITSM exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Test Detail:
The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) examination is designed to assess the knowledge and skills of professionals working with ServiceNow in the field of IT Service Management. Below is a detailed description of the test, including the number of questions and time allocation, course outline, exam objectives, and exam syllabus.

Number of Questions and Time:
The exact number of questions and time allocation for the ServiceNow CIS-ITSM exam may vary, as the exam is periodically updated by ServiceNow. Typically, the exam consists of multiple-choice questions, and candidates are given a specific time limit to complete the test. The duration of the exam is generally around 90 to 120 minutes.

Course Outline:
The ServiceNow CIS-ITSM certification covers a comprehensive set of subjects related to IT Service Management and the implementation of ServiceNow ITSM solutions. The course outline typically includes the following areas:

1. IT Service Management Overview:
- Introduction to IT Service Management (ITSM) concepts and best practices.
- Understanding IT service lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
- ServiceNow's role in supporting ITSM processes.

2. ServiceNow ITSM Implementation:
- ServiceNow platform overview and architecture.
- Key ITSM modules and their functionalities.
- ServiceNow ITSM implementation lifecycle and methodologies.
- ServiceNow configuration and customization options.

3. ITSM Process Configuration:
- Incident Management: Handling and resolving incidents.
- Problem Management: Identifying and resolving underlying problems.
- Change Management: Managing changes to the IT environment.
- Service Catalog Management: Defining and managing service offerings.
- Request Fulfillment: Handling service requests.
- Knowledge Management: Capturing and sharing knowledge within the organization.
- Service Level Management: Monitoring and managing service levels and agreements.
- Service Portfolio Management: Defining and maintaining the service portfolio.

4. Integration and Reporting:
- Integration of ServiceNow with other IT systems and tools.
- Configuration of dashboards and reports for ITSM metrics and performance monitoring.

Exam Objectives:
The objectives of the ServiceNow CIS-ITSM exam are to assess the candidate's knowledge and skills in the following areas:

1. Understanding ITSM concepts, frameworks, and best practices.
2. Knowledge of the ServiceNow platform and its ITSM modules.
3. Ability to configure and customize ServiceNow ITSM processes.
4. Proficiency in implementing ITSM processes, including Incident Management, Problem Management, Change Management, and Service Catalog Management.
5. Understanding of integration options and reporting capabilities in ServiceNow ITSM.

Exam Syllabus:
The ServiceNow CIS-ITSM exam syllabus outlines the specific subjects and competencies covered in the exam. The syllabus typically includes the following areas:

- IT Service Management Overview
- ServiceNow Platform and Architecture
- Incident Management
- Problem Management
- Change Management
- Service Catalog Management
- Request Fulfillment
- Knowledge Management
- Service Level Management
- Service Portfolio Management
- Integration and Reporting

100% Money Back Pass Guarantee

Servicenow-CIS-ITSM PDF demo Questions

Servicenow-CIS-ITSM demo Questions

Servicenow-CIS-ITSM Dumps Servicenow-CIS-ITSM Braindumps Servicenow-CIS-ITSM test questions Servicenow-CIS-ITSM practice questions Servicenow-CIS-ITSM real Questions
ServiceNow
Servicenow-CIS-ITSM
Certified Implementation Specialist IT Service Management
https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-ITSM
Question: 421
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner�s channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
1. Assignment rules and approval processes
2. Assignment rules, approval processes, and workflow rules
3. Assignment rules and workflow rules
4. Assignment rules, auto-response rules, and workflow rules
Answer: B
Question: 422
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
1. Merge the duplicate contacts and then merge the duplicate accounts.
2. Merge the duplicate accounts and the duplicate contacts will be merged automatically.
3. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.
4. Merge the duplicate accounts and then merge the duplicate contacts.
Answer: D
Question: 423
Which two values roll up the hierarchy to the manager for Collaborative forecasting? (Choose two.)
1. Product quantity
2. Quota amount
3. Opportunity amount
4. Expected revenue
Answer: BC
Question: 424
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. Which two approaches could be used to meet this request? (Choose two.)
1. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object.
2. Change the access levels in the marketing user standard profile to read, create and edit for the product object.
3. Create a permission set with read and write access for the product object and assign it to the marketing users.
4. Create a permission set with read, create and edit access for the product object and assign it to the marketing users.
Answer: AD
Question: 425
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?
1. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
2. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
3. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.
4. Configure Current Customer as a text field and use an approval process to recalculate its value.
Answer: C
Question: 426
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?
1. Create a new profile and role for the subset of users with the View All Data permission.
2. Create a permission set with the View All Data permission for the subset of users.
3. Enable the View All Data permission for the roles of the subset of users.
4. Assign delegated administration to the subset of users to View All Data.
Answer: B
Question: 427
How can an administrator ensure article managers use specified values for custom article fields?
1. Create a formula field on the article.
2. Require a field on the page layout.
3. Use field dependencies on article types.
4. Create different article types for different requirements.
Answer: C
Question: 428
A user has a profile with read-only permissions for the case object. How can the user be granted edit permission for cases?
1. Create a permission set with edit permissions for the case object.
2. Create a sharing rule on the case object with read/write level of access.
3. Create a public group with edit permissions for the case object.
4. Add the user in a role hierarchy above users with edit permissions on the case object.
Answer: A
Question: 429
Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)
1. Users are temporarily locked out of their ability to access articles.
2. Users may temporarily experience performance issues when searching for articles.
3. The contents of the category drop-down menu change.
4. The articles and questions visible to users change.
5. The history of article usage is reset to zero utilization.
Answer: ADE
Question: 430
What are three capabilities of Collaborative forecasting? (Choose three.)
1. Rename categories
2. forecast using opportunity splits
3. Overlay quota
4. Add categories
5. Select a default forecast currency setting
Answer: ABE
Question: 431
Universal Containers wants customers who buy the freight Container product to be billed in monthly installments. How should an administrator meet this requirement?
1. Create a default quantity schedule on the product.
2. Create a default revenue schedule on the product.
3. Create a workflow rule on the product.
4. Create custom fields on the product.
Answer: B
Question: 432
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
1. Data Loader
2. Salesforce Extensions for Visual Studio Code
3. Change sets
4. Ant Migration Tool
Answer: BC
Question: 433
An administrator wants to allow users who are creating leads to have access to the find Duplicates button. Which lead object-level permission will the administrator need to provide to these users?
1. Merge
2. Read and Edit
3. View All
4. Delete
Answer: C
Question: 434
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
1. Create a developer sandbox.
2. Create a configuration-only sandbox.
3. Create a metadata sandbox.
4. Create a full sandbox.
Answer: D

Killexams VCE exam Simulator 3.0.9

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. Servicenow-CIS-ITSM Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice questions Dumps while you are travelling or visiting somewhere. It is best to Practice Servicenow-CIS-ITSM exam Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from real Certified Implementation Specialist IT Service Management exam.

Killexams Online Test Engine Test Screen

Killexams Online Test Engine Progress Chart

Killexams Online Test Engine Test History Graph

Killexams Online Test Engine Performance History

Killexams Online Test Engine Result Details

Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. Servicenow-CIS-ITSM Test Engine is updated on daily basis.

New release of Servicenow-CIS-ITSM Mock Exam with boot camp

Our expert team meticulously verifies the accuracy of Servicenow-CIS-ITSM exam dumps practice questions before integrating it into our Servicenow-CIS-ITSM Pass Guides Practice Test. Registered candidates can effortlessly get the updated Servicenow-CIS-ITSM certification test prep practice questions with a single click, empowering them to prepare effectively for the Servicenow-CIS-ITSM exam.

Latest 2025 Updated Servicenow-CIS-ITSM Real exam Questions

Guaranteed Success Path for Certified Implementation Specialist IT Service Management exam Candidates To achieve effortless success in your Certified Implementation Specialist IT Service Management certification, you must master two critical components: comprehensive knowledge of the Servicenow-CIS-ITSM syllabus and thorough preparation using the most updated 2025 question bank. The most effective strategy involves practicing with authentic exam questions that mirror the real test environment. At killexams.com, we empower your preparation by offering: Free Servicenow-CIS-ITSM actual questions test questions to evaluate your readiness Full Servicenow-CIS-ITSM practice questions dumps questions for complete exam coverage Advanced VCE exam simulator for realistic test practice Our proven three-step success system: Download and evaluate our free demo questions Upgrade to full version once confident with the format Practice extensively using our VCE simulator Real Results from Real Candidates Numerous professionals have transformed their careers by utilizing our study guide, achieving: First-attempt passing scores on the Servicenow-CIS-ITSM exam Significant knowledge advancement in Servicenow-CIS-ITSM concepts Immediate workplace competency as subject matter experts Beyond Simple exam Passing We deliver more than just braindumps - our materials are designed to: Deepen understanding of core Servicenow-CIS-ITSM objectives Develop practical skills for real-world applications Create lasting professional value beyond certification Take the First Step Today Visit killexams.com to get your free Servicenow-CIS-ITSM actual questions test questions and begin your journey to certification success. When ready, unlock the complete Servicenow-CIS-ITSM practice questions package and VCE simulator for comprehensive exam preparation. Remember: Complete memorization of our Certified Implementation Specialist IT Service Management dumps questions combined with simulator practice virtually guarantees your success at the testing center. Join thousands of satisfied professionals who have accelerated their careers through our proven preparation system.

Killexams Review | Reputation | Testimonials | Customer Feedback

I was recommended Killexams.com practice questions with test questions as a quick reference for my exam, and they did a terrific job. I was impressed with their performance and the way they presented the material. The short and concise answers were easy to remember, and I scored 80% marks by answering 98% of the questions. Although I did not devote much time to prepare for the Servicenow-CIS-ITSM exam, I found it to be a noteworthy undertaking for my IT profession.
Martin Hoax [2025-4-20]

Study kit was incredibly effective. After three weeks of preparation, I scored 89% on the Servicenow-CIS-ITSM exam. Their Dumps were spot-on, and I finished the exam well within the time limit.
Richard [2025-5-21]

Selecting the right study material for the Servicenow-CIS-ITSM exam was challenging, but Killexams.com made it possible. Their resources helped me fully prepare and pass with confidence. I am truly thankful.
Lee [2025-6-7]

More Servicenow-CIS-ITSM testimonials...

Servicenow-CIS-ITSM Exam

Question: How many exams can I setup in one killexams account?
Answer: There is no limit. You can set up as many exams in one killexams account as you want. Otherwise, you can later ask the support team to set up all your exams in one account.

Question: I need an exam that is not at killexams store, what should I do?
Answer: Killexams provide more than 5500 exams on its online store with a very high success rate. If you need an exam that is not provided at the killexams store, you can place an exam request at killexams.com at https://killexams.com/exam-request and our team will contact authentic resources to get exact questions and answers. You will be informed by email as soon as that exam is provided at the killexams store.

Question: Do you recommend me to use this great source of real exam questions?
Answer: Of course, Killexams highly recommend these Servicenow-CIS-ITSM real exam questions to memorize before you go for the real exam because this Servicenow-CIS-ITSM dumps questions contains an up-to-date and 100% valid Servicenow-CIS-ITSM dumps questions with a new syllabus.

Question: What is exam code or exam number?
Answer: Exam Code or exam Number is the exam identification that is recognized by test centers like Prometric, Pearson, or many others. For example, Servicenow-CIS-ITSM is the exam center code for the Certified Implementation Specialist IT Service Management exam. You can search for your required exam from the killexams.com website with exam code or exam name. If you do not find your required exam, write the shortest query like Amazon to see all exams from Amazon or IBM to see all exams from IBM in the search box.

Question: Servicenow-CIS-ITSM exam questions are changed, Where can I obtain a new question bank?
Answer: Killexams keep on checking update and change/update the Servicenow-CIS-ITSM exam dumps questions and exam simulator accordingly. You will receive an update notification to re-download the Servicenow-CIS-ITSM exam files. You can then login to your account and get the exam files accordingly.

References

Frequently Asked Questions about Killexams Practice Tests

Precisely same questions, Is it possible?
Yes, It is possible and it is happening in the case of these Servicenow-CIS-ITSM exam questions. They are taken from real exam sources, that\'s why these Servicenow-CIS-ITSM exam questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Servicenow-CIS-ITSM practice questions are sufficient to pass the exam.

Do killexams exam simulator provide test history?
Yes, killexams save your history. You can see your performance in taking tests. So you can see your performance date and time-wise, your performance graphs are also provided.

I forgot my killexams account password, what should I do?
Yes, you will receive an intimation on each update. You will be able to get up-to-date Dumps to the Servicenow-CIS-ITSM exam. If there will be any update in the exam, it will be automatically copied in your get section and you will receive an intimation email. You can memorize and practice these Dumps with the VCE exam simulator. It will train you enough to get good marks in the exam.

Is Killexams.com Legit?

Indeed, Killexams is 100% legit along with fully trustworthy. There are several benefits that makes killexams.com legitimate and respectable. It provides up-to-date and 100% valid exam dumps formulated with real exams questions and answers. Price is surprisingly low as compared to many of the services on internet. The Dumps are up graded on regular basis using most accurate brain dumps. Killexams account method and device delivery is very fast. Data file downloading will be unlimited and really fast. Support is available via Livechat and Contact. These are the features that makes killexams.com a robust website that supply exam dumps with real exams questions.

Other Sources

Which is the best testprep site of 2025?

Discover the ultimate exam preparation solution with Killexams.com, the leading provider of premium practice questions questions designed to help you ace your exam on the first try! Unlike other platforms offering outdated or resold content, Killexams.com delivers reliable, up-to-date, and expertly validated exam Dumps that mirror the real test. Our comprehensive dumps questions is meticulously updated daily to ensure you study the latest course material, boosting both your confidence and knowledge. Get started instantly by downloading PDF exam questions from Killexams.com and prepare efficiently with content trusted by certified professionals. For an enhanced experience, register for our Premium Version and gain instant access to your account with a username and password delivered to your email within 5-10 minutes. Enjoy unlimited access to updated Dumps through your get Account. Elevate your prep with our VCE practice questions Software, which simulates real exam conditions, tracks your progress, and helps you achieve 100% readiness. Sign up today at Killexams.com, take unlimited practice tests, and step confidently into your exam success!

100% Money Back Pass Guarantee

Back to List

Social Profiles

Certified Implementation Specialist IT Service Management Practice Test

Servicenow-CIS-ITSM exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

100% Money Back Pass Guarantee

Servicenow-CIS-ITSM PDF demo Questions

Servicenow-CIS-ITSM demo Questions

Killexams VCE exam Simulator 3.0.9

New release of Servicenow-CIS-ITSM Mock Exam with boot camp

Latest 2025 Updated Servicenow-CIS-ITSM Real exam Questions

Tags

Killexams Review | Reputation | Testimonials | Customer Feedback

Servicenow-CIS-ITSM Exam

References

Frequently Asked Questions about Killexams Practice Tests

Is Killexams.com Legit?

Other Sources

Which is the best testprep site of 2025?

Important Links for best testprep material

100% Money Back Pass Guarantee

Social Profiles