Latest PDF of Servicenow-CIS-ITSM: Certified Implementation Specialist IT Service Management

Certified Implementation Specialist IT Service Management Practice Test

Servicenow-CIS-ITSM test Format | Course Contents | Course Outline | test Syllabus | test Objectives

Test Detail:
The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) examination is designed to assess the knowledge and skills of professionals working with ServiceNow in the field of IT Service Management. Below is a detailed description of the test, including the number of questions and time allocation, course outline, test objectives, and test syllabus.

Number of Questions and Time:
The exact number of questions and time allocation for the ServiceNow CIS-ITSM test may vary, as the test is periodically updated by ServiceNow. Typically, the test consists of multiple-choice questions, and candidates are given a specific time limit to complete the test. The duration of the test is generally around 90 to 120 minutes.

Course Outline:
The ServiceNow CIS-ITSM certification covers a comprehensive set of syllabus related to IT Service Management and the implementation of ServiceNow ITSM solutions. The course outline typically includes the following areas:

1. IT Service Management Overview:
- Introduction to IT Service Management (ITSM) concepts and best practices.
- Understanding IT service lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
- ServiceNow's role in supporting ITSM processes.

2. ServiceNow ITSM Implementation:
- ServiceNow platform overview and architecture.
- Key ITSM modules and their functionalities.
- ServiceNow ITSM implementation lifecycle and methodologies.
- ServiceNow configuration and customization options.

3. ITSM Process Configuration:
- Incident Management: Handling and resolving incidents.
- Problem Management: Identifying and resolving underlying problems.
- Change Management: Managing changes to the IT environment.
- Service Catalog Management: Defining and managing service offerings.
- Request Fulfillment: Handling service requests.
- Knowledge Management: Capturing and sharing knowledge within the organization.
- Service Level Management: Monitoring and managing service levels and agreements.
- Service Portfolio Management: Defining and maintaining the service portfolio.

4. Integration and Reporting:
- Integration of ServiceNow with other IT systems and tools.
- Configuration of dashboards and reports for ITSM metrics and performance monitoring.

Exam Objectives:
The objectives of the ServiceNow CIS-ITSM test are to assess the candidate's knowledge and skills in the following areas:

1. Understanding ITSM concepts, frameworks, and best practices.
2. Knowledge of the ServiceNow platform and its ITSM modules.
3. Ability to configure and customize ServiceNow ITSM processes.
4. Proficiency in implementing ITSM processes, including Incident Management, Problem Management, Change Management, and Service Catalog Management.
5. Understanding of integration options and reporting capabilities in ServiceNow ITSM.

Exam Syllabus:
The ServiceNow CIS-ITSM test syllabus outlines the specific syllabus and competencies covered in the exam. The syllabus typically includes the following areas:

- IT Service Management Overview
- ServiceNow Platform and Architecture
- Incident Management
- Problem Management
- Change Management
- Service Catalog Management
- Request Fulfillment
- Knowledge Management
- Service Level Management
- Service Portfolio Management
- Integration and Reporting

100% Money Back Pass Guarantee

Servicenow-CIS-ITSM PDF demo MCQs

Servicenow-CIS-ITSM demo MCQs

Servicenow-CIS-ITSM Dumps Servicenow-CIS-ITSM Braindumps Servicenow-CIS-ITSM braindump questions Servicenow-CIS-ITSM practice test Servicenow-CIS-ITSM real Questions
ServiceNow
Servicenow-CIS-ITSM
Certified Implementation Specialist IT Service Management
https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-ITSM
Question: 421
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner�s channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
1. Assignment rules and approval processes
2. Assignment rules, approval processes, and workflow rules
3. Assignment rules and workflow rules
4. Assignment rules, auto-response rules, and workflow rules
Answer: B
Question: 422
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
1. Merge the duplicate contacts and then merge the duplicate accounts.
2. Merge the duplicate accounts and the duplicate contacts will be merged automatically.
3. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.
4. Merge the duplicate accounts and then merge the duplicate contacts.
Answer: D
Question: 423
Which two values roll up the hierarchy to the manager for Collaborative forecasting? (Choose two.)
1. Product quantity
2. Quota amount
3. Opportunity amount
4. Expected revenue
Answer: BC
Question: 424
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. Which two approaches could be used to meet this request? (Choose two.)
1. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object.
2. Change the access levels in the marketing user standard profile to read, create and edit for the product object.
3. Create a permission set with read and write access for the product object and assign it to the marketing users.
4. Create a permission set with read, create and edit access for the product object and assign it to the marketing users.
Answer: AD
Question: 425
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?
1. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
2. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
3. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.
4. Configure Current Customer as a text field and use an approval process to recalculate its value.
Answer: C
Question: 426
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?
1. Create a new profile and role for the subset of users with the View All Data permission.
2. Create a permission set with the View All Data permission for the subset of users.
3. Enable the View All Data permission for the roles of the subset of users.
4. Assign delegated administration to the subset of users to View All Data.
Answer: B
Question: 427
How can an administrator ensure article managers use specified values for custom article fields?
1. Create a formula field on the article.
2. Require a field on the page layout.
3. Use field dependencies on article types.
4. Create different article types for different requirements.
Answer: C
Question: 428
A user has a profile with read-only permissions for the case object. How can the user be granted edit permission for cases?
1. Create a permission set with edit permissions for the case object.
2. Create a sharing rule on the case object with read/write level of access.
3. Create a public group with edit permissions for the case object.
4. Add the user in a role hierarchy above users with edit permissions on the case object.
Answer: A
Question: 429
Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)
1. Users are temporarily locked out of their ability to access articles.
2. Users may temporarily experience performance issues when searching for articles.
3. The contents of the category drop-down menu change.
4. The articles and questions visible to users change.
5. The history of article usage is reset to zero utilization.
Answer: ADE
Question: 430
What are three capabilities of Collaborative forecasting? (Choose three.)
1. Rename categories
2. forecast using opportunity splits
3. Overlay quota
4. Add categories
5. Select a default forecast currency setting
Answer: ABE
Question: 431
Universal Containers wants customers who buy the freight Container product to be billed in monthly installments. How should an administrator meet this requirement?
1. Create a default quantity schedule on the product.
2. Create a default revenue schedule on the product.
3. Create a workflow rule on the product.
4. Create custom fields on the product.
Answer: B
Question: 432
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
1. Data Loader
2. Salesforce Extensions for Visual Studio Code
3. Change sets
4. Ant Migration Tool
Answer: BC
Question: 433
An administrator wants to allow users who are creating leads to have access to the find Duplicates button. Which lead object-level permission will the administrator need to provide to these users?
1. Merge
2. Read and Edit
3. View All
4. Delete
Answer: C
Question: 434
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
1. Create a developer sandbox.
2. Create a configuration-only sandbox.
3. Create a metadata sandbox.
4. Create a full sandbox.
Answer: D

Killexams VCE Test Engine (Self Assessment Tool)

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. Servicenow-CIS-ITSM Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice test Dumps while you are travelling or visiting somewhere. It is best to Practice Servicenow-CIS-ITSM MCQs so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from real Certified Implementation Specialist IT Service Management exam.

Killexams Online Test Engine Test Screen

Killexams Online Test Engine Progress Chart

Killexams Online Test Engine Test History Graph

Killexams Online Test Engine Performance History

Killexams Online Test Engine Result Details

Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of MCQs in fastest way possible. Servicenow-CIS-ITSM Test Engine is updated on daily basis.

Memorize and practice these Servicenow-CIS-ITSM MCQs before you go to attempt real exam.

Discover top-tier ServiceNow Servicenow-CIS-ITSM Actual Questions of premium practice exams for the Certified Implementation Specialist IT Service Management test preparation! At Killexams.com, we provide valid, up-to-date, and high-quality Servicenow-CIS-ITSM MCQs to ensure your success. Explore the details at https://killexams.com/pass4sure/exam-detail/Servicenow-CIS-ITSM. Our expertly curated database of Servicenow-CIS-ITSM MCQs, derived from real exams, empowers you to master the content and ace the Servicenow-CIS-ITSM test on your first try. Simply study our Questions and Answers, leverage our online or desktop test engine, and co

Latest 2025 Updated Servicenow-CIS-ITSM Real test Questions

Unlock Your ServiceNow Servicenow-CIS-ITSM Certification Success with Killexams At killexams.com, we provide the most current, valid, and meticulously updated ServiceNow Servicenow-CIS-ITSM Latest Questions—your ultimate resource to pass the Certified Implementation Specialist IT Service Management test with confidence and elevate your professional standing. Our track record speaks for itself: countless candidates have aced the Servicenow-CIS-ITSM test on their first attempt thanks to our premium preparation materials. For ten consecutive years, our practice questions has maintained top-tier status, earning the trust of professionals worldwide who rely on our Servicenow-CIS-ITSM training material and VCE test simulator for their real Servicenow-CIS-ITSM test preparation. When you choose killexams.com, you choose: ✔ Authentic Servicenow-CIS-ITSM test questions—regularly Tested and updated ✔ Unmatched accuracy—ensuring alignment with the latest test trends ✔ Proven results—helping candidates succeed since day one Why Settle for Less When Excellence Awaits? The internet is flooded with practice questions providers offering outdated and unreliable Servicenow-CIS-ITSM Latest Questions. Do not risk your time and money on subpar materials—choose a trusted source that guarantees quality. Skip the endless research and put your trust in killexams.com. Get started today: - download 100% free Servicenow-CIS-ITSM Latest Questions demo questions—no strings attached - Register for a 3-month account to access the latest, valid Servicenow-CIS-ITSM online exam—packed with real test questions and answers - Enhance your preparation with our Servicenow-CIS-ITSM VCE test simulator—the perfect tool for mock tests Real Success Stories from Real Professionals Our mock exam has transformed careers, enabling candidates to: ✅ Pass the Servicenow-CIS-ITSM test effortlessly ✅ Secure prestigious roles in top-tier companies ✅ Apply enhanced knowledge in real-world scenarios We go beyond mere test preparation—our mission is to deepen your understanding of Servicenow-CIS-ITSM objectives, equipping you with practical expertise that drives long-term success in your field. Join the ranks of high achievers—start your journey with killexams.com today!

Killexams Review | Reputation | Testimonials | Customer Feedback

Discovering Killexams.com opened up a new world of preparation possibilities for my Servicenow-CIS-ITSM exam. Initially skeptical about online resources, I was impressed by their structured approach and comprehensive practice tests. These tools helped me gain a deeper understanding of the material, leading to a successful test outcome and boosting my confidence in online study platforms.
Lee [2025-4-12]

The Servicenow-CIS-ITSM test confusing syllabus were daunting, but killexams.com test questions core questions gave me the confidence to score 84%. Despite encountering tricky questions, their clear answers helped me select the correct responses, and I am thankful for their effective materials that simplified my preparation.
Martha nods [2025-4-19]

I am now a proud Servicenow-CIS-ITSM certified professional, and Killexams.com made it possible. Their user-friendly test simulator and authentic questions provided clear guidance, much like a skilled mentor. I scored 89% on the exam, thanks to their detailed explanations, which clarified complex concepts and calculations. Killexams.com is a game-changer for anyone pursuing this certification.
Lee [2025-4-17]

More Servicenow-CIS-ITSM testimonials...

Servicenow-CIS-ITSM Exam

Question: What will I receive if I register for preparation pack?
Answer: You will receive killexams full version of Servicenow-CIS-ITSM braindump PDF and VCE test Simulator in your download section. You will be able to download updated documents during the validity of your account. These Servicenow-CIS-ITSM test questions are taken from real test sources, that's why these Servicenow-CIS-ITSM test questions are sufficient to read and pass the exam.

Question: Does killexams test Simulator works without internet?
Answer: Yes, Killexams test Simulator works offline. Killexams test simulator also works offline. Just download and install on your laptop and you can go anywhere to keep your study going and preparing your test at a tourist or healthier place. Whenever you need to re-download the test files, you can connect your computer to the internet and download and go offline anytime you like. You do not need the internet all the time to study for your exam. Killexams.com provides an offline method by downloading your Servicenow-CIS-ITSM test questions in PDF format on your mobile phone, iPad or laptop and carry them anywhere you like. You do not need to be online all the time to keep your study going.

Question: Can I download and study Servicenow-CIS-ITSM test questions on my mobile?
Answer: Yes, you can use your mobile phone to log in to your account and download a PDF version of Servicenow-CIS-ITSM test questions and answers. You can use any PDF reader like Adobe Acrobat Reader or other 3rd party applications to open the PDF file. You can print Servicenow-CIS-ITSM questions to make your book for offline reading. Although, the internet is not needed to open Servicenow-CIS-ITSM test PDF files.

Question: Exam questions are changed, where can I find new questions and answers?
Answer: You need not search the updated questions anywhere on the website. Killexams.com keep on checking update on regular basis and change the test questions accordingly. When any new update is received, it is included in the dumps collection and users are informed by email to re-download the test files. Killexams overwrites the previous files in the download section so that you have the latest test questions all the time. So, there is no need to search the update anywhere. Just re-download the test files if you receive an intimation of update.

Question: Is memorizing Servicenow-CIS-ITSM practice test sufficient?
Answer: Visit and register to download the complete dumps collection of Servicenow-CIS-ITSM test test prep. These Servicenow-CIS-ITSM test questions are taken from real test sources, that's why these Servicenow-CIS-ITSM test questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Servicenow-CIS-ITSM questions are enough to pass the exam.

References

Frequently Asked Questions about Killexams Practice Tests

How long discount offer stand?
Usually, discount coupons do not stand for long, but there are several discount coupons available on the website. Killexams provide the cheapest hence up-to-date Servicenow-CIS-ITSM dumps collection that will greatly help you pass the exam. You can see the cost at https://killexams.com/exam-price-comparison/Servicenow-CIS-ITSM You can also use a discount coupon to further reduce the cost. Visit the website for the latest discount coupons.

Are Servicenow-CIS-ITSM study guides available for download?
Yes, sure. Killexams.com provides a study guide containing real Servicenow-CIS-ITSM test Dumps that appears in the real exam. You should have face all the questions in your real test that we provided you.

How will I know if there is Servicenow-CIS-ITSM questions update?
Killexams team will inform you by email when the test in your download section will be updated. If there is no change in the questions and answers, you do not need to download again and again the same document.

Is Killexams.com Legit?

Of course, Killexams is totally legit and even fully dependable. There are several includes that makes killexams.com legitimate and straight. It provides informed and 100% valid test dumps including real exams questions and answers. Price is surprisingly low as compared to almost all of the services on internet. The Dumps are updated on standard basis along with most recent brain dumps. Killexams account structure and products delivery can be quite fast. Record downloading is normally unlimited and intensely fast. Support is available via Livechat and Email. These are the features that makes killexams.com a sturdy website that provide test dumps with real exams questions.

Other Sources

Which is the best testprep site of 2025?

Prepare smarter and pass your exams on the first attempt with Killexams.com – the trusted source for authentic test questions and answers. We provide updated and Tested practice test questions, study guides, and PDF test dumps that match the real test format. Unlike many other websites that resell outdated material, Killexams.com ensures daily updates and accurate content written and reviewed by certified experts.

Download real test questions in PDF format instantly and start preparing right away. With our Premium Membership, you get secure login access delivered to your email within minutes, giving you unlimited downloads of the latest questions and answers. For a real exam-like experience, practice with our VCE test Simulator, track your progress, and build 100% test readiness.

Join thousands of successful candidates who trust Killexams.com for reliable test preparation. Sign up today, access updated materials, and boost your chances of passing your test on the first try!

100% Money Back Pass Guarantee

Back to List

Social Profiles

Certified Implementation Specialist IT Service Management Practice Test

Servicenow-CIS-ITSM test Format | Course Contents | Course Outline | test Syllabus | test Objectives

100% Money Back Pass Guarantee

Servicenow-CIS-ITSM PDF demo MCQs

Servicenow-CIS-ITSM demo MCQs

Killexams VCE Test Engine (Self Assessment Tool)

Memorize and practice these Servicenow-CIS-ITSM MCQs before you go to attempt real exam.

Latest 2025 Updated Servicenow-CIS-ITSM Real test Questions

Tags

Killexams Review | Reputation | Testimonials | Customer Feedback

Servicenow-CIS-ITSM Exam

References

Frequently Asked Questions about Killexams Practice Tests

Is Killexams.com Legit?

Other Sources

Which is the best testprep site of 2025?

Important Links for best testprep material

100% Money Back Pass Guarantee

Social Profiles